Store Manager

About the Role

Mountain Warehouse is seeking an enthusiastic and driven Store Manager for its Rotorua location who thrives on leadership, team empowerment, and creating outstanding customer experiences. This key figure will be responsible for steering the store's overall performance, fostering collaboration, and ensuring smooth daily operations.

Key Responsibilities

• Inspire and motivate the team to achieve excellence through a positive and engaged work culture.
• Develop a cohesive, collaborative team aligned to shared goals and vision.
• Manage employee relations effectively, resolving concerns while encouraging continuous learning and growth.
• Ensure transparent communication to build trust within the team.
• Equip staff with skills and knowledge to deliver superior customer service.
• Oversee daily store activities, maintaining operational efficiency and policy compliance.
• Maintain appealing visual merchandising and store cleanliness to enhance the shopping environment.
• Prioritize health and safety through regular risk assessments and ensuring a secure workplace.
• Recruit, nurture, and retain high-caliber people to enhance team performance.
• Drive sales performance by implementing strategies to exceed targets and KPIs.
• Proactively manage loss prevention to protect store profitability.
• Leverage commercial insights for budget management and informed decision-making.
• Lead by example in delivering memorable customer service and effectively resolve feedback or concerns.
• Represent the Mountain Warehouse brand with professionalism and enthusiasm.
• Engage with the local community to build loyalty through meaningful initiatives.

Candidate Profile

• Demonstrates passion for delivering exceptional customer experiences.
• Experienced retail manager confident in inspiring and leading teams.
• Adept at managing diverse personalities with diplomacy and flexibility.
• Strong communicator able to clearly convey expectations across all levels.
• Results-oriented with emphasis on meeting sales and performance objectives.
• Proactive problem solver aligned with company policies.
• Approachable, supportive, and trustworthy to foster strong relationships.
• Energetic and committed to achieving team and business success.

Benefits

• Monthly performance bonus scheme with achievable targets for additional rewards.
• 50% employee discount on Mountain Warehouse and Animal products plus biannual uniform allowance.
• Up to 20 days annual leave per year based on a five-day workweek.
• Generous colleague referral incentives.
• Stable, supportive working environment.
• Recognition through length of service awards.