Store Manager - Smart Centres St. John's East

Company Overview

As a leading Canadian fashion retailer established in 1926, Reitmans operates over 400 stores nationwide under three distinct brands: Reitmans, RW&CO, and PENN. Penningtons. Celebrating over 100 years of inclusive fashion in sizes 0–22, XXS–3X across Regular, Petite, and Tall fits, the company fosters a creative and welcoming environment dedicated to empowering women.

Role Summary

Reporting to the District Manager, the Store Manager plays a pivotal leadership role by motivating and managing the store team to achieve high performance and a culture of excellence. The role emphasizes driving sales growth, enhancing customer satisfaction, and executing effective recruitment and development strategies.

Key Duties and Responsibilities

• Lead, coach, and maintain an engaged and productive team with active sales floor involvement to inspire motivation.
• Ensure superior customer service experience with customer satisfaction as a top priority.
• Track and analyze store performance, implement strategies to maximize results and foster brand expansion.
• Recruit, onboard, and develop staff to create a capable and committed workforce.
• Oversee store operations, including inventory management, compliance adherence, and administrative procedures.
• Maintain high merchandising standards and visually appealing product displays to increase sales and profitability.
• Exhibit problem-solving skills in a fast-paced environment to address challenges innovatively and support continuous improvements.
• Create a positive workplace culture promoting teamwork and employee engagement; enforce company dress code.
• Effectively schedule and delegate work to ensure adequate floor coverage aligned with business needs.
• Leverage omni-channel retailing solutions to optimize sales and enhance the shopping experience.

Required Qualifications and Skills

• Minimum of three years managing teams, preferably in fashion retail or related sectors.
• Excellent communication abilities and experience motivating teams.
• Proven adaptability within dynamic, fast-moving retail settings.
• Strong organizational skills with emphasis on planning, prioritizing, and multitasking.
• Capable of sound decision making and problem resolution under pressure.
• A keen sense of fashion complemented by industry knowledge.
• Proficiency in POS, ERP, ATS software, and Microsoft Office applications.
• Flexible availability including evenings, weekends, and holidays as dictated by operational demands.
• Physical capability to stand for long durations, lift up to 40 lbs (18 kg), and safely use ladders up to 3 meters (10 feet).
• High school diploma is mandatory.

Compensation and Benefits

Salary ranges from $50,000 to $55,000 annually, with potential increases based on relevant experience.

• Generous paid time off including sick leave, flexible days, and vacation to promote work-life harmony.
• Comprehensive wellness and benefits program focused on employee health.
• Opportunity to earn monthly performance bonuses subject to conditions.
• Clear pathways for career advancement and professional growth.
• Tuition reimbursement to support educational endeavors.
• Exclusive employee discounts up to 70% on personal purchases and 50% on all Reitmans brands.
• Referral program offering rewards for successful hires.

Additional Information

The company is committed to diversity, inclusiveness, and accessibility in the workplace. Accommodations for candidates throughout recruitment will be provided upon request. The recruitment process may include candidate screening with Artificial Intelligence technologies. Only shortlisted candidates will be contacted.