Assistant Store Manager - Hazeldean Mall

Company Overview

Reitmans Canada Ltd is a proudly Canadian retailer with over 400 stores nationwide and a significant online presence. Offering inclusive fashion ranging from sizes 0 to 22 and XXS to 3X across Regular, Petite, and Tall, the company is celebrating its 100th anniversary. The brand aims to inspire and empower women through accessible style, driven by its committed employees.

Role Overview

Reporting to the Store Manager, the Assistant Store Manager plays a pivotal role in enhancing daily store operations. This position focuses on fostering a motivated, collaborative team environment that promotes high engagement and excellence. Key duties include supporting sales initiatives, ensuring superior customer service, and maintaining operational standards.

Primary Responsibilities

• Support and coach team members to maintain a positive and productive work atmosphere, actively engaging on the sales floor to lead and motivate.
• Prioritize and deliver exceptional customer experiences to ensure high satisfaction levels.
• Analyze store performance metrics, identify growth opportunities, and recommend actionable improvements.
• Contribute to recruitment, onboarding, training, and succession planning while participating in performance management.
• Oversee inventory management, ensure compliance with policies, and handle daily operational tasks with strong organizational skills.
• Maintain attractive visual merchandising displays aligned with company standards to maximize sales impact.
• Demonstrate adaptability by providing creative solutions to challenges, encouraging continual improvement.
• Cultivate a workplace culture that promotes teamwork, adherence to dress codes, and employee engagement by leading through example.
• Assist in scheduling and arranging daily floor activities to ensure efficient store operations.
• Support omnichannel strategies that enhance customer experiences and drive sales results.

Qualifications

• Minimum two years of supervisory or team leadership experience in retail or customer service environments.
• Expertise in delivering superior customer service and motivating staff to maintain high service standards.
• Strong organizational, planning, and multitasking abilities, especially under pressure.
• Proven leadership skills to guide teams towards achieving sales and operational goals.
• Knowledge of fashion trends coupled with a keen sense of style.
• Proficiency with POS, ERP, ATS systems, and Microsoft Office applications.
• Availability to work flexible hours including evenings, weekends, and holidays.
• Physical capability to stand for prolonged periods, lift up to 40 lbs (18 kg), and safely use ladders up to 3 meters (10 feet).
• Completion of high school diploma is required.

Compensation & Benefits

The salary range for this role is from $46,000 to $54,000 annually and can adjust based on experience. Additional benefits include paid time off (sick, vacation, and flexible days), comprehensive employee wellness programs, monthly performance bonuses, tuition reimbursement, career development opportunities, significant employee discounts across multiple brand stores, and a referral bonus program. Note that terms apply to some benefits.

Diversity & Inclusion

Reitmans is committed to providing an inclusive, accessible work environment where diversity is valued. Candidates requiring accommodations during recruitment are encouraged to communicate their needs. Confidentiality is maintained throughout the hiring process.