Store Manager

About Pet Valu

The Pet Valu group includes well-known retail stores such as Pet Valu, Paulmac's Pet Food, Bosley's, Tisol and Total Pet. Together, these stores form one of North America's largest retail networks devoted to providing quality food and products for a variety of pets including dogs, cats, birds, fish, reptiles, and small animals. All locations are committed to supporting local pet communities by partnering with shelters and charities for adoption events, pet food banks, and national fundraising initiatives.

Job Overview

We are seeking a dedicated Store Manager to lead and inspire a team of store employees focused on delivering excellent customer service. As a leader, you will assist pet parents in choosing the best nutrition and care products for their pets, while fostering a positive and growth-oriented work environment. This role offers management training, employee discounts, competitive wages, and paid benefits within a pet-focused career path.

Responsibilities

• Lead and mentor the store team to uphold outstanding customer service standards and maintain positive ties with the local community, including organizations like the Humane Society.
• Recruit, schedule, train, delegate tasks, supervise, and coach employees to ensure smooth daily operations.
• Ensure compliance with all corporate operational standards and procedures among staff members.
• Manage administrative duties such as placing orders, inventory control, completing store and safety audits, coordinating minor repairs, and submitting required paperwork.
• Drive team efforts to meet targeted sales and business performance goals.
• Perform additional duties as necessary to support store operations.

Requirements

• At least two years of experience in retail store management with a focus on customer service.
• A strong desire to learn and grow professionally within the pet care industry.
• Friendly and outgoing personality with excellent interpersonal and customer service skills.
• Flexibility to work scheduled hours including weekends and evenings.
• Reliable transportation to commute to the store location.
• Ability to mentor staff on sales techniques and customer service excellence.
• Capability to recognize and manage team conflicts appropriately, escalating issues when needed.
• Familiarity with Point of Sale (POS) systems.
• Physical ability to repetitively lift items weighing up to 50 pounds.
• Prior experience in the pet retail industry is advantageous.

What You Get

• Comprehensive management training programs.
• In-depth product knowledge development.
• Employee discount benefits.
• Competitive pay and paid benefits.
• An engaging, pet-oriented workplace environment that supports career advancement.