Store Manager

Role Overview

Reporting directly to the District Manager, the Store Manager is tasked with leading the store team to meet and exceed sales targets through active coaching, fostering a collaborative sales-driven culture, and ensuring operational excellence. This includes recruiting, hiring, and training staff to provide an outstanding customer experience.

Key Responsibilities

• Motivate and inspire store staff to deliver peak performance.
• Implement strategies to maximize store growth and potential.
• Build an inclusive and engaged team atmosphere.
• Enhance customer satisfaction through flawless operational execution.
• Consistently exceed customer expectations in every interaction.

Leadership Duties

• Lead the store team to achieve sales, service, and operational standards.
• Set clear goals and ensure all team members are trained in sales, customer service, and operational protocols.
• Demonstrate company values through active coaching and exemplary conduct.
• Communicate priorities and share sales-related information effectively to empower the team to capitalize on business opportunities.
• Guide the team in identifying and implementing productivity improvements.
• Lead recruitment efforts valuing diversity and fostering inclusivity.

Performance Management

• Deliver on store business plans including sales, customer service, and operational objectives.
• Develop actionable plans and monitor their execution to sustain consistent performance.
• Use data and store reports to make informed decisions and propose strategic opportunities.
• Support business outreach initiatives and coordinate leads with regional management teams.
• Collaborate with Regional Manager to resolve and manage performance issues effectively.

Operational Excellence

• Maintain accurate staffing schedules ensuring adequate coverage for operational tasks and initiatives including Ship-from-Store.
• Train staff on all operational functions and remain current on company policies, directives, and initiatives.
• Implement programs to streamline sales, service, operational workflows, and enhance brand representation.

Workplace Culture

• Create a respectful and inclusive workplace that values contributions and opinions.
• Promote continuous learning and development by leveraging available training tools.
• Act as a positive role model and motivational leader for the team.
• Maintain a reliable recruitment pipeline to sustain team talent.
• Conduct regular team meetings to keep members informed on company updates.

Customer Experience

• Ensure team members are versed in customer service standards to deliver exceptional in-store experiences.
• Drive efforts to surpass customer expectations and achieve superior Net Promoter Scores.
• Utilize customer feedback constructively to address concerns and improve service.
• Maintain store appearance according to brand guidelines and implement marketing initiatives as directed.

Qualifications

• At least 3 years of leadership experience managing and developing retail teams.
• Creative thinker with sound judgment and awareness of business dynamics.
• Self-driven, strategic, and results-oriented mindset.
• Strong organizational and leadership capabilities.
• Excellent verbal and written communication skills.
• Effective at active listening and problem resolution.
• Experienced in training and nurturing high-performing teams.
• Proficient with technology systems, including Microsoft Office and video conferencing tools.
• Ability to operate computers and POS systems adeptly.

Physical Requirements

• Ability to stand and walk extensively during shifts, bend, squat, twist frequently, lift up to 50 pounds, climb ladders, and visually distinguish fabric patterns and colors.

Compensation and Additional Information

Salary ranges from $43,173 to $62,940 annually, with final pay determined by skills, background, and experience, and may be influenced by local market and wage laws. Opportunities to work across multiple stores and brands may be available. Reasonable accommodations are provided for individuals with disabilities to perform essential job functions.