Store Manager

About Mountain Warehouse Store Manager Role

Mountain Warehouse is seeking an enthusiastic leader to take charge of their Westgate store in Auckland, New Zealand. The ideal candidate will lead the store team with vigor, promoting exceptional customer service and achieving operational goals. This role demands motivating staff, promoting teamwork, and managing store activities to meet and surpass sales targets.

Core Responsibilities

• Inspire and empower your team to deliver outstanding performance, fostering an environment of positivity and engagement.
• Build and maintain a united team driven by common objectives.
• Handle staff relations proactively, resolving challenges while supporting continuous employee development.
• Communicate clearly and openly to maintain alignment and trust across the store team.
• Equip team members with the skills and tools required to provide excellent customer service.
• Manage day-to-day store operations ensuring efficiency and adherence to company standards.
• Maintain appealing visual merchandising and upkeep of the store environment to enhance shopping experiences.
• Regularly conduct risk assessments to safeguard health, safety, and well-being within the store.
• Recruit, develop, and retain high-performing team members.
• Drive sales by implementing strategies to exceed targets and key performance indicators.
• Embed loss prevention processes to minimize risks and protect profit margins.
• Utilize commercial insights for budget management and informed decision-making.
• Lead by example in customer service excellence, handle feedback, and resolve issues effectively.
• Represent the Mountain Warehouse brand positively and cultivate community relations to boost loyalty.

Candidate Profile

• A passionate retail professional committed to delivering superior customer experiences.
• Experienced retail manager skilled in team motivation and handling diverse personalities.
• Strong communicator able to clearly set expectations and provide constructive feedback.
• Results-oriented with a focus on surpassing sales and operational goals.
• Proactive problem solver aligned with company policies.
• Trustworthy, approachable, and supportive, fostering strong relationships both internally and externally.
• Energetic and determined to ensure team and business success.

Benefits and Perks

• Monthly bonus scheme with achievable targets rewarding performance beyond base pay.
• 50% employee discount across Mountain Warehouse and Animal ranges, plus biannual uniform allowance.
• Entitlement to up to 20 annual leave days per year on a five-day workweek basis.
• Attractive referral incentives for colleagues.
• A stable, supportive work environment within a successful company.
• Recognition awards for long service.

Additional Information

Applicants must hold legal authorization to work in New Zealand; visa sponsorship is not available for this role. This is a full-time position based onsite at the Westgate location.