Store Manager

About the Role

Mountain Warehouse invites dynamic leaders to become Store Managers in Canberra, where you will play a key role in inspiring your team and managing store success. This position demands a blend of strong leadership, operational expertise, and exceptional customer service focus.

Key Responsibilities

• Lead and motivate your team to achieve peak performance while cultivating a positive, engaged work environment.
• Build and maintain a cooperative, goal-oriented team spirit.
• Handle employee relations proactively, resolving issues and encouraging continuous learning.
• Communicate transparently to maintain alignment and trust at all organizational levels.
• Equip your team with the necessary knowledge and tools to provide superior customer service.
• Manage daily store operations, ensuring efficiency and policy compliance.
• Uphold excellent visual merchandising and store upkeep to enhance the shopping experience.
• Ensure health and safety standards are met through regular risk assessments.
• Identify, recruit, and nurture top talent to maintain a driven team.
• Drive sales by exceeding targets and key performance indicators.
• Implement loss prevention strategies to protect store assets and profitability.
• Utilize commercial insights for budgeting and decision-making to maintain consistent performance.
• Deliver exemplary customer service by setting an example and responding effectively to customer feedback.
• Represent the brand positively and develop community ties to foster loyalty.

Candidate Profile

• Passionate about creating outstanding customer experiences.
• Experienced in retail management with a talent for motivating teams.
• Effective in handling diverse personalities with tact and flexibility.
• Strong communication skills to clearly set expectations and provide feedback.
• Focused on results and committed to achieving sales goals.
• Proactive problem-solver aligned with company policies.
• Approachable and trustworthy, building solid relationships internally and externally.
• Energetic with a strong commitment to excellence in all tasks.

Benefits

• Monthly bonus scheme rewarding performance above targets.
• 50% discount on Mountain Warehouse and Animal products with biannual uniform allowance.
• Attractive referral bonuses for recommending new colleagues.
• Stable and supportive work environment.
• Recognition through length of service awards.

Additional Information

Joining Mountain Warehouse means becoming a pivotal part of shaping the customer journey and leaving a lasting impact as a proactive retail leader.