Store Manager

About Pet Valu

Pet Valu operates a family of pet stores including Pet Valu, Paulmac's Pet Food, Bosley's, Tisol, and Total Pet, forming one of North America's largest pet retail operations. We are dedicated to offering families a wide range of food and supplies for dogs, cats, companion birds, wild birds, fish, reptiles, and small animals. Our stores actively support local pet welfare by partnering with shelters, rescues, and charities through adoption events, in-store adoptions, pet food bank programs, national donation drives, and fundraising campaigns.

Job Overview

As a Store Manager, you will lead and develop your team to deliver exceptional customer service, assisting pet owners in selecting the best nutrition and products for their pets. You'll join a team passionate about pets and enjoy the benefits of working in a pet-focused retail environment. This role is ideal for individuals eager to learn and advance within a leading North American pet retailer.

Key Responsibilities

• Ensure all customer service standards are consistently met and foster positive relationships within the community, such as with local humane societies.
• Supervise and manage store employees, including recruiting, scheduling, training, assigning daily tasks, and providing coaching and guidance.
• Maintain compliance with corporate operational standards and procedures across store activities.
• Oversee administrative duties including coordinating orders, managing inventory, completing store and safety audits, handling minor repairs, and fulfilling corporate documentation requirements.
• Drive store performance and sales targets by coordinating team efforts.
• Perform any other assigned duties as needed.

Qualifications and Requirements

• At least two years of experience in customer service and retail store management.
• A genuine enthusiasm for learning and growth within the pet care industry.
• Friendly, outgoing personality with excellent customer service skills.
• Availability to work according to the schedule, including weekends and evenings.
• Reliable transportation to and from the store.
• Ability to observe and coach employees on sales techniques and service quality.
• Capability to recognize and address inter-team conflicts, escalating issues appropriately.
• Familiarity with point-of-sale (POS) systems.
• Physical ability to lift up to 50 pounds repetitively.
• Previous experience in the pet care industry is considered an asset.

Benefits and Perks

• Comprehensive management training programs.
• Extensive knowledge of pet products.
• Employee discounts on store products.
• Competitive salary package.
• Paid benefits for eligible employees.
• Opportunity to build a fulfilling career in a pet-oriented workplace.