Store Manager

Company Overview

HW HR Pvt. Ltd., headquartered in Pune, specializes in providing comprehensive HR and staffing solutions throughout India. Their services encompass HR outsourcing, contract staffing, recruitment software (HRIMS), training, and payroll management. Catering to various sectors including manufacturing, IT, infrastructure, logistics, and FMCG, HW HR Pvt. Ltd. emphasizes precise and timely placements, having successfully connected over 10,000 candidates with suitable roles nationally. The company offers flexible, affordable service packages coupled with personalized client assistance, making it a trusted partner for business expansion.

Role Summary

The position of Store Manager, based in Patna, Bihar, is a full-time role performed on-site. This individual will be responsible for managing daily store functions such as staff supervision, inventory oversight, sales tracking, and ensuring compliance with company policies. The role demands maintaining exceptional customer service standards, addressing customer inquiries and issues, and driving initiatives to enhance both customer satisfaction and operational effectiveness in the store.

Key Responsibilities

• Supervise and coordinate store personnel to maintain smooth daily operations.
• Manage inventory, ensuring adequate stock levels and proper merchandising.
• Monitor sales metrics and contribute to achieving sales targets in collaboration with senior management.
• Implement loss prevention strategies and uphold store security protocols to mitigate risks.
• Handle customer complaints and provide timely, effective resolutions.
• Maintain accurate reporting on store performance and operational issues.

Required Qualifications and Skills

• Strong aptitude for delivering excellent customer service and resolving customer issues.
• Effective verbal and written communication skills for interaction with customers, team members, and management.
• Proficient in store management including team leadership, inventory controls, and operational planning.
• Knowledge of retail loss prevention techniques, including security and compliance maintenance.
• Experience with point-of-sale and inventory management systems is preferable.
• Flexibility to work varied hours as needed with a strong sense of integrity and accountability.
• Minimum education: high school diploma; bachelor's degree in business or related discipline is advantageous.