Store Manager Designate

About Pets at Home

Pets at Home is dedicated to comprehensive pet care, providing a variety of services including pet products, grooming, and veterinary care throughout the UK. Their pet care centres serve as community spaces connecting pet enthusiasts to support local pet owners and their animals.

Role Overview

The Store Manager Designate position in South London is a full-time role involving 39 contracted hours per week. Reporting to the Area Manager, the designate will work across several local stores, driving sales growth and overall store performance. This role offers exposure to different teams and store formats to develop management skills in preparation for eventually leading a store independently.

Primary Responsibilities

• Manage daily store operations including stock control and maintaining high store standards.
• Lead and motivate team members to reach and exceed sales targets and key performance indicators.
• Foster a positive, engaging, and enjoyable workplace for all colleagues.
• Ensure compliance with all health and safety regulations within the store environment.
• Provide exceptional customer service in alignment with the company’s goal to be the best pet care business globally.

Training and Development

Comprehensive industry-leading training will be provided over six months, covering customer service, pet care knowledge, and health and safety requirements to support success in this role.

Candidate Profile

• Minimum of two years retail management experience, managing teams of ten or more in a fast-paced environment.
• Strong enthusiasm for retail coupled with a history of achieving excellent results.
• Availability to work a seven-day rotating shift pattern including weekends and bank holidays.
• Excellent leadership and communication skills to engage and inspire teams.
• Commitment to completing the full training programme provided.

Benefits Package

• Annual bonus opportunities to reward performance.
• Generous paid time off: 28 days annually, increasing to 33 days after two years, inclusive of bank holidays, plus an additional birthday day off.
• Life assurance benefit valued at four times the annual salary.
• Company pension scheme contribution of 4%.
• Colleague discount options including 20% off all Pets at Home products and 30% off own-brand items.

Diversity and Inclusion

The organisation embraces inclusivity and values diversity, aiming to reflect the communities in which it operates. Prospective candidates of all backgrounds who resonate with the company’s values and behaviours are encouraged to apply.