Store Manager - Chermside

About POP MART

Established in 2010, POP MART is a key player in the global pop culture and entertainment industry, collaborating with artists and designers globally to build and manage intellectual properties (IPs). Featuring popular characters like THE MONSTERS, TWINKLE TWINKLE, CRYBABY, DIMOO, SKULLPANDA, Hirono, and MOLLY, POP MART boasts over 100 million registered members worldwide (as of mid-2026), operates 676 retail stores and more than 2,800 ROBO SHOP vending machines, and serves nearly 100 countries through international e-commerce channels, delivering joy to its fans everywhere.

Role Overview

We are looking for a Store Manager to lead one of our thriving stores in Australia and New Zealand. This position involves overseeing team performance, driving excellent customer experiences, ensuring operational efficiency, and achieving business goals in a dynamic retail setting. A base salary of approximately $74,000 is offered, with room for adjustment based on experience.

Key Responsibilities

• Recruit, mentor, and cultivate a high-performing and accountable team focused on customer satisfaction
• Manage store sales, control wages, track KPIs, and analyze performance metrics to implement effective improvements
• Oversee inventory accuracy, stock delivery, and maintain compliance with company policies
• Ensure outstanding visual merchandising and facilitate successful product launches and marketing campaigns
• Provide frontline leadership to deliver outstanding service and create engaging experiences for collectors, fans, and family customers

Candidate Profile

• Proven experience as a Store Manager in high-volume retail environments
• Strong leadership skills with the ability to engage and grow teams
• Commercially astute with a history of meeting or exceeding sales and operational targets
• Excellent organizational, resilient, and adaptable
• Dedicated to delivering excellent customer service and operational standards

Work Schedule and Availability

• Flexible availability spanning all seven days of the week
• Rosters typically include weekends, late nights, and public holidays
• Structured schedules offer two consecutive days off weekly to promote work-life balance, though flexibility is required during peak seasons (notably November through January) and major product launches

Benefits and Culture

• Opportunity to work with highly loved products catering to collectors, fans, and families
• Weekly new product launches keep the work environment dynamic and exciting
• Clear potential for career advancement in a rapidly growing global brand
• Job security in an expanding international company
• Monthly bonuses based on product sales (available post-probation) and overall performance
• Inclusive, energetic, and supportive team culture
• Annual pass for POP LAND (Beijing)
• A vibrant and creative retail workplace

Additional Information

Applicants must hold full and permanent Australian working rights. POP MART promotes equal opportunity employment and commits to pay equity without requesting past salary information. Discrimination based on race, religion, gender, age, or other protected statuses is strictly prohibited.