Retail Assistant Store Manager

About POP MART

Established in 2010, POP MART is a leading international company specializing in trend culture and entertainment. Focused on intellectual property (IP), the company has created a robust platform for creative incubation and IP management, supporting global artists and delivering innovative products, services, and engaging entertainment experiences. POP MART's portfolio includes renowned character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono, which are the basis for art toys and related products. By the end of 2024, POP MART operates over 500 physical stores along with more than 2,300 Robo Shops across 30+ countries and regions, reaching consumers globally through diverse e-commerce channels.

Role Overview

The Assistant Store Manager will collaborate closely with the Store Manager to support all operational and customer-facing activities within the store. This role includes opening and closing the store, overseeing daily operations, and ensuring an exceptional customer experience. A sharp focus on detail and expertise in store processes are essential to identify areas for enhancement and communicate challenges to management.

Key Responsibilities

• Lead and manage the Brand Associates team by setting expectations, goals, and fostering talent development.
• Serve as the acting manager on duty, focused on delivering results and maintaining positive experiences for both customers and employees.
• Ensure the store remains clean, organized, and safe for customers, employees, and merchandise.
• Maintain high standards aligning with the company's brand image, values, and culture.
• Serve as an expert on POP MART’s core business, including product knowledge, character IPs, and company history.
• Support marketing initiatives like in-store events, pop-ups, conventions, and new store launches.
• Assist with the RoboShop operations, liaising with employees and business partners as needed.
• Drive store sales performance by meeting key indicators such as conversion rate, units and dollars per transaction, and sales trends.
• Promote sales of key product lines including Blind Boxes, MEGA, and accessories.
• Work flexible schedules including nights, weekends, and holidays.

Visual Merchandising & Inventory Management

• Implement visual merchandising and marketing guidance from business partners and participate in related weekly calls.
• Install marketing materials, props, merchandising planograms, and marketing fixtures.
• Adjust sales floor displays based on product movement and business needs.
• Coordinate with Inventory Assistant Store Manager on back-of-house and warehouse inventory levels.
• Carry out responsibilities related to store backrooms, including inventory management, receiving and transferring stock, and conducting weekly or quarterly inventory audits.
• Adhere to required workdays depending on merchandising or inventory duties assigned.

Candidate Qualifications

• Demonstrated knowledge, skills, and abilities within the retail industry.
• Confident in interacting with customers to provide an excellent shopping experience.
• At least 2 years of previous retail store leadership experience.
• Strong ethics, values, integrity, and trustworthiness.
• Ability to work independently with minimal supervision in a dynamic and sometimes ambiguous environment.
• Experience using data and metrics to validate assumptions and develop effective solutions.
• Adaptability to fast-paced settings and new standardization procedures.
• High School Diploma or equivalent.
• Must be at least 18 years old.

Physical Demands

• Regularly lift, carry, and move merchandise and supplies weighing up to 50 lbs.
• Stand and walk for long durations of 6 to 8 hours per shift.
• Ability to bend, kneel, reach, and safely climb ladders or step stools.
• Perform repetitive activities such as unpacking, tagging, and stocking items.
• Work efficiently in a fast-paced environment requiring multitasking.
• Tolerate varying temperatures, including stockroom and receiving areas.
• Manual dexterity required for operation of stockroom tools like box cutters.

Employee Benefits & Culture

• Competitive compensation packages.
• Ongoing on-the-job training to provide current skills and knowledge.
• Opportunities for career growth through new roles and short-term projects.

Additional Information

The role demands flexibility in a dynamic environment with the ability to prioritize various tasks effectively. A genuine interest in learning, customer assistance, and fostering a strong team culture in the store is highly valued. POP MART upholds equal pay policies and will not request candidates’ salary history. As an Equal Opportunity Employer, POP MART does not discriminate on any legally protected basis and supports accommodations during the recruitment process.