Store Manager

About the Company

We are a vibrant, dynamic, and rapidly expanding organization committed to innovation. Our mission is to offer our customers an unmatched experience and build lasting loyalty. Serving one in every 24 people worldwide, we place customers at the core of our operations and encourage our team to evolve from skilled professionals into entrepreneurial risk-takers. We hire passionate, curious, and driven individuals eager to break traditional roles and engage in pioneering work.

Role Overview

This position is based within the store and holds direct accountability for smoothly operating the Airtel store. The role demands adherence to established procedures to ensure exceptional customer experience while meeting revenue and cost objectives.

Key Responsibilities

• Maintain store operations strictly following predefined Standard Operating Procedures (SOPs).
• Ensure the store’s appearance aligns with company standards and guidelines.
• Oversee secure and efficient cash handling and implement measures to prevent theft and ensure safety.
• Manage visual merchandising according to the plan and guidelines.
• Handle inventory and stock effectively to avoid shortages or surplus.
• Produce timely and accurate KPI reports in accordance with guidelines.
• Prepare the store for official launches by managing all aspects such as staffing, fittings, IT infrastructure, and device inventory.
• Coordinate store closures during renovations or conversions.
• Achieve sales targets by maximizing conversion rates from walk-in customers through new acquisitions and upselling.
• Ensure consistent MIS reporting at Customer Relationship Officer (CRO) levels.
• Control store expenses to stay within approved budgets.
• Offer feedback and suggestions to enhance store productivity.
• Manage daily scheduling and briefing of outsourced store personnel.
• Address both planned and unplanned staff turnover issues promptly.
• Motivate and support the growth of outsourced staff members.
• Ensure compliance with customer experience protocols.
• Allocate staff effectively based on demand fluctuations throughout the day.
• Directly engage with challenging customers to resolve issues.
• Propose improvements to enhance the overall customer experience.

Qualifications and Experience

• Minimum education: Postgraduate degree, MBA, or an equivalent business management diploma.
• Relevant experience: 4 to 6 years of work experience, with at least 2 years in retail business operations.

Skills and Attributes

• High energy and enthusiasm for the role.
• Strong adherence to processes and attention to detail.
• Competency in project management.
• Understanding of customer experience importance.
• Ability to build and maintain effective partnerships.
• Strong influencing and negotiation skills.