Store Manager

About the Role

Lead a premium optical retail store located in Clapham Common, managing day-to-day operations and inspiring a high-performing team to achieve excellent customer experiences. This leadership position oversees a successful Joint Venture store, recently refurbished to deliver top-tier service synonymous with Vision Express.

Responsibilities

• Wholeheartedly take charge of daily store leadership and team management.
• Guide, mentor, and develop colleagues through frequent one-on-one sessions and constructive performance discussions.
• Foster a store environment dedicated to outstanding customer service and patient care.
• Push for strong Net Promoter Score (NPS), commercial success, and key performance indicators.
• Lead by setting an inspiring example to motivate the team to achieve exceptional outcomes.
• Maintain the highest standards in store compliance, presentation, and service quality.
• Collaborate closely with the Joint Venture Partner to sustain and grow business performance.

Candidate Requirements

• Proven experience in store management or equivalent supervisory roles such as Assistant Store Manager.
• A solid background in customer service within retail, hospitality, or other client-facing industries.
• Demonstrated success in leading and coaching teams to high performance.
• Comfortable conducting regular one-to-one meetings with team members to enhance performance.
• Strong commercial insight with a history of meeting key business metrics.
• A proactive, hands-on leadership style favoring active presence on the sales floor.
• Excellent communication skills capable of motivating and inspiring a diverse team.

Benefits

• Enjoy £350 credit towards frames or designer sunglasses with unlimited lens spending.
• Generous holiday allowance of 33 days including options to buy or sell holiday time.
• Discounts for family and friends along with complimentary eye examinations.
• Comprehensive employee well-being support programs.
• Chance to contribute to global vision initiatives via the OneSight Foundation.
• Competitive bonuses reflecting strong store achievements and leadership impact.

Additional Information

With a network exceeding 590 stores across the UK, Ireland, and Jersey, Vision Express is a top optical retail and med-tech company. Store Managers receive best-in-class training and career development opportunities, making this an ideal role for those eager to influence customer experience and business growth in a people-focused retail environment.