Store Manager

About POP MART

Founded in 2010, POP MART (09992.HK) is a premier global leader in trend culture and entertainment. The company focuses on IP development and operation, nurturing emerging global artists to create popular character IPs such as MOLLY, SKULLPANDA, DIMOO, THE MONSTERS, and Hirono. POP MART delivers art toys and derivative products, operating over 550 physical stores and more than 2,500 Robo Shops worldwide, reaching audiences in over 90 countries.

Role Overview

We seek an experienced Store Manager for our high-performing Melbourne Metro store to lead a team in a fast-paced, high-volume retail environment. This leadership position involves driving team development, delivering operational excellence, and ensuring exceptional customer experience while managing strong store performance.

Key Responsibilities

• Provide leadership, coaching, and development for a retail team of 20+ members across various levels.
• Create a positive, accountable, and customer-centric store culture.
• Manage recruitment, onboarding, training, performance feedback, and succession planning.
• Drive sales performance by exceeding KPIs in a busy retail setting.
• Effectively plan labor, including roster management, wages, and timesheets.
• Analyze sales and operational data to implement improvements.
• Maintain high standards of visual merchandising, stock flow, and store presentation.
• Oversee inventory accuracy, loss prevention practices, and regulatory compliance.
• Manage large volume deliveries and rapid stock turnover.
• Ensure outstanding customer experiences, especially during peak periods.
• Lead and coordinate new product launches, promotional activities, and in-store events.
• Engage with POP MART’s loyal fan community to enhance brand presence.

Candidate Profile

• Minimum 4 years' experience managing high-volume retail stores.
• Demonstrated success leading large teams (20+ employees) in fast-moving environments.
• Strong people leadership skills with a passion for coaching and team development.
• Commercially focused with a proven ability to meet and exceed KPIs.
• Exceptional organizational, resilience, and composure under pressure.
• Customer-oriented while upholding operational discipline.
• Interest in pop culture, lifestyle, design, or youth-oriented retail sectors.
• Willingness to work a 7-day shopping center roster.

Benefits and Culture

• Competitive salary supplemented with superannuation and performance-based incentives.
• Monthly product incentives post-probation.
• Performance bonuses tied to key metric achievements.
• Annual access to POP LAND in Beijing.
• Job security in a rapidly expanding international brand.
• Clear career advancement as new stores open throughout ANZ.
• An energetic and innovative retail environment fostering creativity.

Location

Melbourne Metro Region, Australia

Additional Information

Applicants must have full and permanent Australian working rights. POP MART is committed to pay equity and will not request previous salary information. Equal employment opportunity is practiced without discrimination based on any protected status under applicable laws.