Store Manager

Overview

The Store Manager is responsible for ensuring the store operates efficiently and effectively, delivering excellent customer service and maintaining a fresh food offering at all times. The role focuses on achieving key store targets, including sales and profitability, through effective leadership of people and operations.

Ideal Candidate Profile

• Possesses at least two years of experience in relevant retail management roles.
• Understands how to set and meet KPIs and sales targets.
• Demonstrates strong skills in interpreting and acting on reports.
• Proficient in Microsoft Office applications like Excel and Word.
• Exhibits excellent communication and delegation capabilities.
• Highly motivated with a strong work ethic and passionate about grocery retail.
• Thrives in a dynamic, fast-paced environment.

Key Responsibilities

• Embody and promote the Centra brand values: Proud, Energetic, Imaginative, and Community-Based.
• Manage day-to-day store operations ensuring smooth functioning.
• Set, track, and achieve sales goals alongside the team, focusing on gross profit margin, net margin, waste management, and other KPIs agreed with the Store Owner.
• Ensure correct implementation of planograms and proper product range placement within the store.
• Coordinate employee schedules and annual leave, maintaining accurate records securely.
• Maintain regular communication and collaboration with the Store Owner.
• Guarantee high standards in store merchandising and presentation in line with guidelines.
• Foster open communication among employees and management within a safe, respectful, and inclusive atmosphere.
• Handle customer inquiries promptly, professionally, and in accordance with store policies.
• Embrace new initiatives and adapt to innovative work methods.