Store Manager

About the Role and Company

As a Store Manager at Carter’s, you will play a pivotal role as the welcoming face of the brand, assisting families through key parenting milestones. Leading a team, you will foster an inclusive and nurturing environment that values each individual's skills while driving ongoing education on product knowledge. Carter’s is North America’s leading apparel retailer dedicated to infants and young children, representing iconic brands such as Carter’s, OshKosh B’gosh, Skip*Hop, and Little Planet. Our culture emphasizes connection, teamwork, and growth, supported by comprehensive training and development programs.

Key Responsibilities

• Establish a strong talent pipeline by recruiting and strategizing succession plans, while nurturing team growth through training and development.
• Create a positive, safe, and inclusive workplace promoting collaboration and acknowledging employee achievements to boost engagement.
• Guide team leaders by setting direction, delegating tasks, and investing in leadership development.
• Enhance customer experience by managing the Leader on Duty program and promoting product knowledge on the sales floor.
• Implement company initiatives related to merchandising, operations, payroll, and budget management.
• Monitor and analyze Key Performance Indicators (KPIs) to identify behaviors that drive success.
• Lead seamless omnichannel integration by equipping teams with the necessary tools and training.
• Foster customer loyalty through company-sponsored programs.
• Reduce losses via consistent customer service, ongoing education, and operational controls.

Candidate Profile

• Possess a positive, solution-focused approach to challenges.
• Demonstrate effective verbal and written communication skills in a professional manner.
• Show proven leadership with the ability to manage and prioritize multiple tasks simultaneously.
• Be proficient in using computers and various technologies including Outlook, Excel, and web navigation.
• Hold a minimum of three years’ experience managing retail operations with direct reports.
• Have completed at least a high school diploma.
• Be capable of lifting up to 40 pounds, with physical requirements such as frequent bending, stooping, reaching, pushing, pulling, standing, and walking for extended periods, including ladder use.
• Availability to work a flexible schedule including days, nights, weekends, holidays, and at least two closing shifts weekly.

Benefits and Perks

• Work schedules designed to support work-life balance.
• Comprehensive benefits including health, mental health, and parental leave options.
• Employee discount of 30% on company brands.
• Referral bonuses and charitable matching donation programs.
• Paid holidays, paid time off, adoption assistance, and development programs for personal and professional growth.

Additional Information

Current Carter’s employees should apply internally through the company’s Workday platform. Carter’s is an equal opportunity employer committed to inclusive hiring practices and accommodating candidates who require assistance. Role duties may evolve as directed by management, including changes to job responsibilities, title, or location.