Store Manager

About Minimalist

Minimalist.ae, established in 2016 in Dubai, is a distinguished local brand specializing in the design and creation of chic, premium watches, jewelry, handbags, perfumes, and leather goods. Known for simple yet sophisticated aesthetics, particularly their Arabic numeral watches, Minimalist combines elegance with durability by using top-tier materials. The brand currently operates four stores throughout the UAE.

Role Overview

As a Store Manager, you will be responsible for managing the day-to-day operations and teams at one of Minimalist's UAE stores. More than just managing, you will engage closely with customers, embodying the philosophy of forging lasting relationships rather than merely selling. Your insight into customer preferences will enable you to recommend products that best meet their needs. Every visitor, whether a frequent spender or window shopper, is valued in your care.

Store Operations and Sales

• Oversee daily store operations including opening, closing, staff management, and floor supervision.
• Take ownership of daily, weekly, and monthly sales objectives and outcomes.
• Proactively manage the sales floor to enhance conversion rates, average transaction value, and units per transaction.
• Maintain stock availability, ensure accurate pricing, and manage stock handling within the store.
• Uphold consistent store standards including visual merchandising and overall store presentation.
• Supervise stock movements, inventory counting, and documentation processes.
• Implement stringent loss prevention measures and investigate stock discrepancies.

Customer Experience

• Lead by example on the sales floor to provide an exceptional luxury customer experience.
• Manage VIP clients and resolve complex customer issues efficiently.
• Ensure the team consistently delivers high-quality luxury service daily.
• Monitor customer feedback and execute prompt corrective actions at the store level.

Team Management

• Administer daily team management tasks including schedules and assigning responsibilities.
• Define clear priorities and expectations for the team each day.
• Conduct frequent performance reviews and address issues swiftly.
• Foster a vibrant, energetic, and positive work atmosphere.

Training and Onboarding

• Ensure new employees complete onboarding and understand store protocols comprehensively.
• Provide continuous updates on products and sales strategies to the team.
• Reinforce customer service excellence and fundamental sales techniques on the floor.
• Identify training needs and communicate them to the Retail Manager.

What We Offer

• Competitive remuneration with performance-linked incentives
• Provision of UAE visa and work permits
• Health insurance coverage
• Annual flight ticket allowances
• Opportunities for career growth and development
• A stable role within a rapidly growing, future-focused organization
• A dynamic and supportive work environment with professional colleagues

Eligibility and Requirements

• Minimum five years of management experience in UAE retail stores, preferably within luxury watches or jewelry sectors
• Ideal candidates possess a relevant academic qualification in Marketing, Business Administration, Management, or similar disciplines
• Preferred certification in sales, management, or project management from recognized institutions
• Excellent communication proficiency in English
• Fluent Arabic communication skills