Specialist, Customer Care

About Sysmex

Sysmex is a global leader specializing in the development and delivery of clinical diagnostic and health IT solutions for laboratories, hospitals, and healthcare organizations worldwide. Our comprehensive offerings encompass clinical laboratory testing equipment and services such as haematology, haemostasis, urinalysis, immunochemistry, molecular diagnostics, and flow cytometry, serving clients across over 190 countries. Recognized as the worldwide market leader in haematology and coagulation instrumentation, Sysmex is dedicated to fostering advancements in healthcare through collaborations with customers and business partners.

Sysmex Asia Pacific Pte Ltd, based in Singapore, operates as a subsidiary of the Kobe, Japan-headquartered Sysmex Corporation. We support affiliates, distributors, and clientele in South and Southeast Asia as well as Oceania. The Sysmex Group employs more than 8,000 professionals globally, with about 560 personnel located in the Asia Pacific sector.

Key Responsibilities

• Maintain efficient inventory management of spare parts to guarantee availability and reduce excess stock and costs.
• Forecast spare parts demand accurately to align inventory with operational needs.
• Manage and sustain productive supplier relationships.
• Optimize inventory levels to enhance operational efficiency across the supply chain.

Job Requirements

• Hold a NITEC, Diploma, or equivalent qualification in Supply Chain Management or related discipline.
• Possess at least two years of relevant professional experience.
• Demonstrate proficiency in Microsoft Excel for data handling and analysis.
• Exhibit strong verbal and written communication skills in English.
• Show meticulous attention to detail coupled with excellent organizational capabilities.
• Maintain high professionalism and integrity in behavior, communication, and job execution.
• Experience working with ERP platforms, particularly SAP, is advantageous.