Spa Therapist

Job Qualifications

• Possess an international certification in Massage Therapy, Spa Therapy, Beauty Therapy, Physical Therapy, or related disciplines.
• Have at least two years of practical experience working within luxury spa, wellness, or hospitality settings.
• Demonstrate extensive knowledge of various spa treatments, wellness therapies, and exceptional guest care.
• Show strong communication skills and the ability to interact efficiently with guests.
• Maintain a professional appearance aligned with grooming standards.
• Be willing to work varied shifts, including weekends and public holidays.

Key Responsibilities

Operational Duties:

• Provide spa services and treatments adhering strictly to established protocols and standards.
• Ensure treatment rooms are meticulously prepared, cleaned, and restocked before and after each guest session.
• Uphold the highest standards of hygiene, cleanliness, and presentation throughout spa facilities.
• Complete thorough and accurate treatment records and guest consultation forms.
• Actively promote spa offerings, retail merchandise, and wellness programs to guests.
• Monitor and report the need for maintenance or replacement of equipment and supplies.
• Assist in daily operations across Spa, Fitness Centre, Reception, and Retail areas when required.
• Continuously update knowledge on industry trends, treatment techniques, and product information.

Guest Service:

• Provide customized, professional, and remarkable experiences tailored to each guest.
• Conduct consultations to assess individual guest needs and advise appropriate treatments.
• Swiftly and professionally address guest inquiries, requests, and concerns.
• Maintain comprehensive records of guest history and treatment preferences.
• Develop strong guest relationships to promote repeat patronage through outstanding service.

Administrative Tasks:

• Keep precise treatment documentation, appointment schedules, and operational logs.
• Adhere to all departmental policies, procedures, and standard operating guidelines.
• Participate actively in departmental meetings, training, and briefings.
• Help manage inventory and control stock levels for treatment supplies and retail products.

Health, Safety & Financial Responsibilities:

• Comply with all hotel and spa regulations regarding health, safety, hygiene, and emergency protocols.
• Ensure safe usage and upkeep of all equipment.
• Support financial efficiency by minimizing waste and proper use of resources.
• Accurately record and charge services following hotel procedures.

People & Culture:

• Cultivate positive collaboration and relationships with colleagues throughout departments.
• Uphold the values, culture, and service philosophy of The Chedi Katara.
• Maintain consistent professional grooming, behavior, and presentation at all times.
• Engage in ongoing training, cross-training, and professional growth opportunities.

Additional Duties:

• Attend all required meetings and training sessions punctually.
• Remain proficient in cross-functional Spa operations and services.
• Perform any other reasonable duties assigned by management.