Spa & Recreation Receptionist

About Raffles & Fairmont Doha

Raffles Hotels & Resorts is a historic and celebrated brand renowned since 1887, offering culturally rich and respectful luxury experiences globally. Paired with Fairmont Hotels & Resorts, a network of 90 current and 34 upcoming properties worldwide, including captivating locations from Hawaii to the United Arab Emirates, the two brands share a commitment to exceptional hospitality. Situated within the iconic Katara Towers in Doha, Raffles & Fairmont Doha blend elegance, warmth, and world-class service to craft unforgettable guest experiences.

Role Overview

As a Spa & Recreation Receptionist, you will be the welcoming face for guests using the spa and recreation facilities. Your role is pivotal in ensuring guests receive refined, personalized attention that aligns with the luxury and professionalism of Raffles & Fairmont. Responsibilities range from managing appointments and inquiries to coordinating operations and promoting services, all while maintaining a courteous and attentive demeanor.

Key Responsibilities

• Warmly greet guests and deliver personalized service adhering to brand standards.
• Efficiently handle spa and recreation bookings using the appropriate reservation systems.
• Professionally address guest inquiries about treatments, amenities, memberships, schedules, and promotions.
• Accurately manage check-in/check-out procedures including payments and billing.
• Keep the reception area organized and professional at all times.
• Facilitate seamless communication between therapists, recreation staff, and guests.
• Promote spa services, wellness offerings, memberships, and retail products to meet revenue goals.
• Maintain detailed guest profiles, preferences, and appointment records accurately.
• Respond promptly and discreetly to guest requests and concerns.
• Ensure cleanliness and proper presentation of reception and recreation spaces.
• Assist with opening and closing operations of spa and recreation facilities daily.
• Adhere strictly to health, safety, hygiene, and operational policies.
• Continuously update product knowledge relating to spa treatments, recreational amenities, and hotel services.
• Work collaboratively across departments to deliver exceptional guest service.
• Engage in ongoing training to uphold the brand’s luxury hospitality standards.

Qualifications and Skills

• Experience in spa, wellness, recreation, or luxury hospitality environments is preferred.
• Diploma or certification in Hospitality, Business Administration, or related disciplines is advantageous.
• Strong communication skills and ability to create excellent interpersonal connections.
• Highly organized with strong multitasking capabilities.
• Familiarity with Microsoft Office and spa or hotel management software preferred.
• Professional appearance and a focus on outstanding customer service.
• Fluency in English is essential; knowledge of additional languages is beneficial.
• Commitment to embracing and exemplifying the Raffles & Fairmont brand values and luxury service culture.
• Promotion of an inclusive workplace where every individual is welcomed and respected.
• Encourage empowerment, recognition, and support among colleagues.

Employee Benefits

Team members enjoy exclusive perks such as complimentary room upgrades, extended and discounted stays at Fairmont & Raffles properties, special offers on dining and wellness services, and other luxuries intended to reward dedication and excellence.

Core Values

• Respect: Honoring diverse needs, ideas, and treating others with fairness and dignity.
• Excellence: Building meaningful relationships and cherishing opportunities to make others feel special.
• Belonging: Celebrating differences and supporting one another as a unified team.
• Empowerment: Encouraging initiative to foster unforgettable experiences.
• Integrity: Building trust through authenticity and mutual respect.

Diversity and Inclusion

The company is committed to fostering an inclusive workplace where diverse talents thrive, welcoming applicants from all backgrounds.