Host / Hostess

About Raffles & Fairmont Doha

Raffles Hotels & Resorts, with a rich heritage dating back to 1887, is a prestigious brand known for delivering culturally rich and intellectually stimulating guest experiences with deep respect for local communities and heritage. In Doha, Raffles and Fairmont operate together within the iconic Katara Towers, blending timeless luxury and contemporary grand hospitality to offer exceptional stays characterized by elegance, authenticity, and vibrant service.

Role Overview

The Host / Hostess acts as the welcoming ambassador of the dining experience, creating an inviting and lasting first impression. This role involves managing guest arrivals, seating, and reservation coordination with grace, professionalism, and attentiveness aligned with the luxury service standards of Raffles and Fairmont. The position requires close collaboration with restaurant and kitchen teams to ensure effortless and memorable guest service throughout the dining journey.

Key Responsibilities

• Greet guests warmly and professionally, delivering personalized attention consistent with luxury service expectations.
• Efficiently handle restaurant reservations, seating plans, and the flow of guests to optimize dining operations.
• Escort guests to their tables while maintaining engaging and considerate interaction during arrival.
• Maintain comprehensive awareness of restaurant menus, operational hours, ongoing promotions, and special events.
• Work seamlessly with restaurant and culinary teams to maintain smooth dining service operations.
• Anticipate and respond promptly to guest preferences, inquiries, and special occasions.
• Manage guest feedback and waiting lists courteously to ensure positive experiences.
• Keep the hostess stand and reception area clean, orderly, and presentable at all times.
• Assist with administrative duties including reservation system management and guest communications.
• Adhere to the highest professional standards regarding appearance, behavior, and confidentiality.

Required Qualifications and Skills

• Previous experience in hosting, guest relations, or food & beverage within a luxury hospitality environment is preferred.
• Strong communication and interpersonal skills combined with an outgoing and warm personality.
• Professional appearance with excellent etiquette in guest service.
• Ability to organize tasks and multitask efficiently in a fast-paced environment.
• Competence in managing reservations, guest flow, and special requests with precision and calmness.
• Familiarity with reservation management software and basic computer programs is advantageous.
• Fluency in English; additional language abilities are a plus.
• Willingness to work flexible hours including evenings, weekends, and public holidays.
• Team player attitude with collaborative ability across departments to support operational goals.
• Uphold the Raffles & Fairmont brand values by providing luxury service and fostering an inclusive workplace where every individual is respected and empowered.

Additional Information

• Employee benefits include special colleague perks such as complimentary room upgrades, extended stays, discounted stays across all Fairmont and Raffles properties, and exclusive discounts on dining and wellness services.
• The company culture emphasizes respect, excellence, belonging, empowerment, and integrity.
• Committed to diversity and inclusion, welcoming applicants of all backgrounds to foster a supportive and diverse team environment.