Spa & Recreation Attendant

Company Overview

Raffles Hotels & Resorts is a prestigious brand famed for its rich history dating back to 1887, celebrated worldwide for curating culturally rich and memorable guest experiences, while honoring local heritage and environmental sustainability. As part of Fairmont Hotels & Resorts, a global network with locations spanning from the beaches of Hawaii to iconic cities like London and regions like the UAE, it offers a dynamic hospitality environment.

Located within the renowned Katara Towers, Raffles Doha and Fairmont Doha combine intimate luxury, bespoke service, modern style and vibrant guest experiences to create unforgettable stays for discerning travelers. The workplace culture here promotes individual growth, nurtures talent, and inspires excellence in hospitality.

Role Summary

The Spa & Recreation Attendant ensures that all wellness, fitness, spa, pool, and recreational facilities are impeccably maintained, safe, and well-prepared for guest use. This role combines guest interaction with high standards of cleanliness and operational precision expected in upscale hospitality settings.

Key Responsibilities

• Greet guests warmly and deliver tailored professional service.
• Ensure all spa, fitness, pool, and recreational areas remain clean, organized, and welcoming.
• Maintain stock levels of towels, robes, amenities, and supplies.
• Prepare treatment rooms before services and restore them afterwards.
• Guide guests in the use of spa and recreational equipment and facilities.
• Care for changing rooms, relaxation spaces, locker rooms, sauna, steam rooms, and pool zones.
• Monitor facility safety and maintenance issues, promptly communicating concerns.
• Regularly verify that hygiene and safety standards are consistently met.
• Support spa therapists and reception teams with daily operational needs.
• Respond promptly and courteously to any guest inquiries or assistance requests.
• Maintain a clean, secure, and inviting environment throughout all areas.
• Follow all hotel policies related to health, safety, hygiene, and daily operations.
• Uphold professional grooming and appearance standards at all times.
• Assist with opening, closing, and routine checks of the facilities.
• Collaborate closely with other departments to provide a seamless guest experience.

Qualifications & Experience

• Experience working in spa, wellness, fitness, recreation, or luxury hotel environments.
• Completion of high school or equivalent educational qualification.
• Strong communication skills combined with a guest-centered customer service focus.
• Thorough understanding of health, safety, and hygiene protocols.
• Dedication to maintaining high standards of cleanliness and appearance.
• Positive attitude and professional appearance.
• Physical fitness to stand and walk for long durations.
• Ability to effectively work within diverse multicultural teams.
• Willingness to work varied shifts including weekends and public holidays.
• Basic first aid or lifeguard certification is beneficial but not mandatory.
• Proficient English language skills; additional languages are an advantage.
• Commitment to embodying the values and luxury service promise of Raffles & Fairmont.
• Supportive of an inclusive work environment valuing diversity and mutual respect.
• Empowering colleagues and recognizing individual contributions.

Additional Information

• Employee benefits include complimentary room upgrades, extended and discounted stays across Fairmont & Raffles properties, dining and wellness perks aimed at enhancing the employee experience.
• Core company values include Respect, Excellence, Belonging, Empowerment, and Integrity that guide all interactions and initiatives.
• A strong commitment to diversity and inclusion ensures that talent from all backgrounds are welcomed and supported.