Spa Receptionist

Position Overview

The Spa Receptionist role involves managing appointments and client interactions at the spa within The Ritz-Carlton Hotel. The position requires utilizing spa reservation software to schedule services for individuals and groups, maintaining communication with guests to confirm bookings, and managing the reservation and cancellation lists throughout the day.

Primary Duties

• Arrange service schedules for single guests and large groups using the spa/salon booking system.
• Confirm service appointments by contacting guests ahead of time and addressing inquiries regarding available spa services.
• Update daily reservation records and coordinate any last-minute changes with service providers in collaboration with supervisors or managers.
• Welcome and check in guests upon arrival, verifying their identity and providing an introduction to the spa experience.
• Promote and actively sell spa and salon services to guests.
• Manage the assigned cash bank, ensuring accurate handling of contracted amounts and securing the bank at all times.
• Process payments for services rendered, acquiring necessary payment authorizations, and log cash tips designated for employees.
• Reconcile, scan, and submit receipts to the Accounting department.
• Report maintenance or repair needs to the Engineering team promptly.
• Notify management of any accidents, injuries, or unsafe working conditions.
• Consistently adhere to the company's policies, maintain a professional appearance, safeguard confidential information, and protect company assets.
• Provide exceptional guest service by acknowledging all guests warmly, anticipating their needs, assisting guests with disabilities, and expressing genuine appreciation.
• Communicate professionally and courteously, including telephone etiquette.
• Build and sustain positive relationships with colleagues and comply with quality assurance standards.
• Perform physical duties involving standing, sitting, or walking for extended periods and handling objects weighing up to 10 pounds without help.
• Carry out additional reasonable responsibilities as assigned by supervisors.

Preferred Qualifications

• Minimum education requirement is a high school diploma or equivalent certification (G.E.D.).
• Experience preferred is less than one year in a related role.
• No prior supervisory experience is required.
• No professional licenses or certifications are mandatory for this position.

Additional Information

This full-time position is categorized within the Spa department at The Ritz-Carlton located on Ras Abu Abboud Street in Doha, Qatar. The employment type is contract and requires onsite presence. The company offers an annual bonus program as part of its compensation package.

The Ritz-Carlton embraces an equal opportunity philosophy and fosters a diverse, inclusive environment where all associates' unique backgrounds, talents, and experiences are valued. The company stands against discrimination on any legally protected basis.

The role is key in upholding the "Gold Standards" of The Ritz-Carlton, reflecting the organization's emphasis on exceptional luxury service and guest satisfaction, fostering a culture of creativity, compassion, and professionalism among its staff.