Spa Receptionist

About the Company

Mondrian Doha offers a vibrant environment where hospitality meets entertainment across multiple unique venues within the property. It is renowned for its lively atmosphere ranging from social lobbies to dynamic events and a diverse collection of food and nightlife options.

Role Overview and Daily Duties

• Arrive punctually at the start of every shift.
• Answer incoming calls quickly, addressing guests by their names to personalize interactions.
• Warmly welcome and bid farewell to every individual entering or exiting the spa facilities.
• Maintain eye contact to ensure professional and engaging communication with both guests and team members.
• Respond to guest inquiries and concerns with professionalism and courtesy at all times.
• Provide accurate and timely solutions or information to ensure full guest satisfaction.
• Manage scheduling of spa tours, day packages, treatments, and personal training sessions.
• Conduct spa tours and consultations, tailoring advice and promoting services, treatments, and products effectively.
• Oversee sale and redemption of gift vouchers.
• Advise clients on pre-treatment and post-treatment care during appointment bookings.
• Inform guests about any important contraindications during booking procedures.
• Ensure appointment bookings for members and guests adhere to company standards.
• Ensure all new clients complete spa consultation cards and keep client data up to date using the Spa Soft system.
• Maintain high standards of cleanliness in all spa reception areas.
• Ensure regular preventive maintenance of spa equipment.
• Take responsibility for achieving retail sales targets.
• Handle financial transactions accurately including bill payments and issuing receipts.
• Lead by example in delivering personalized service with a positive and professional demeanor.
• Support the spa during promotional activities and events.
• Regularly update and maintain visual displays.
• Correctly open and close the spa as per Standard Operating Procedures each day.
• Proficiently operate spa computer systems.
• Manage the Spa Desk Bank efficiently.
• Actively promote spa facilities, services, promotions, and programs to guests and members.
• Keep the work area clean, organized, well-stocked, and safe.
• Work independently without continuous supervision for extended periods.
• Contribute positively to the quality work environment and uphold team morale.
• Participate and support ongoing training sessions and staff meetings to enhance skills and spa performance.
• Assist in all areas of spa operations as directed by management.
• Promptly report any guest or staff incidents requiring management attention.
• Secure all retail stock effectively.
• Keep detailed records in the spa Book4Time computer system, including cancellations, waiting lists, guest comments, and usage monitoring.
• Ensure accuracy of records for member and guest visits, treatments, and purchases.
• Prepare daily takings and usage reports.

Additional Information

Applicants must provide full name, email, phone number, and upload their resume in PDF, DOC, or DOCX format (maximum file size 2MB). Consent to data collection aligned with company privacy policies is required to apply.