Spa Manager (Saudi Nationality)

About Narcissus Hotels & Resorts

Narcissus Hotels & Resorts is a distinguished Saudi luxury hospitality brand known for integrating authentic Arabian heritage with modern elegance to provide upscale accommodation and leisure experiences. The brand manages premier properties such as Narcissus Riyadh, a top-tier urban hotel for business and leisure travelers; Narcissus Obhur in North Jeddah, a seaside resort featuring a private beach, spa, and extensive relaxation facilities; and Narcissus Al Hamra, a sophisticated hotel ideal for events and peaceful stays. The group prioritizes outstanding service, innovation, and fostering lasting guest relationships in alignment with Saudi Arabia’s evolving hospitality and tourism objectives.

Role Summary

The Spa Manager will lead and oversee all daily operations of the spa at Narcissus Hotel and Residence in Jeddah. This full-time, on-site position involves ensuring a warm and inviting atmosphere, maintaining uniform service quality, and upholding the brand’s standards. Key responsibilities include managing team schedules, performance, and training; coordinating treatments and spa facility usage; supervising inventory levels, equipment upkeep, and hygiene practices, and ensuring compliance with safety regulations.

Key Duties and Responsibilities

• Direct spa team supervision, including staff scheduling and workflow management to optimize daily operations.
• Coordinate treatments and manage guest flow efficiently within spa facilities.
• Maintain equipment and spa inventory; enforce hygiene and health and safety standards.
• Design and implement spa promotions in partnership with marketing and sales teams to enhance revenue.
• Monitor financial performance, control costs, and track key performance indicators.
• Handle guest feedback professionally, resolve service-related issues promptly, and promote continual service improvement.
• Collaborate effectively with other hotel departments to ensure seamless guest experiences.

Qualifications and Requirements

• Demonstrated expertise in spa operations management with experience in supervising staff and managing workflows.
• Proven background in hospitality guest service with a focus on handling customer feedback in luxury or upscale environments.
• Sound knowledge of spa treatments, wellness principles, and adherence to health and safety regulations.
• Competence in budget management, financial monitoring, and ability to support business growth through service excellence and promotions.
• Strong communication and interpersonal skills capable of cross-department collaboration.
• Excellent organizational skills with attention to detail and consistent quality delivery.
• Saudi national with fluency in Arabic and good proficiency in English; additional languages are beneficial.
• Prior experience managing spa or wellness facilities, preferably in hotel or resort contexts.
• Relevant educational credential such as a diploma or degree in hospitality, business management, or wellness-related disciplines is preferred.
• Availability to work flexible hours, including weekends.