Solutions Engineer

About Spellbook

Spellbook offers a leading AI-assisted platform designed specifically for transactional lawyers, seamlessly integrating with Microsoft Word to accelerate contract drafting, review, and negotiation processes up to ten times faster with improved accuracy. Trusted by over 4,000 legal teams including law firms, in-house counsel, and solo practices, Spellbook streamlines contract workflows by eliminating repetitive tasks. Supported by renowned investors such as Khosla Ventures and Thomson Reuters Ventures, the company recently secured $50 million in Series B funding, totaling over $80 million raised.

Role Overview

The Solutions Engineer acts as the pivotal technical resource for the sales team, especially collaborating with Account Executives to provide a smooth onboarding and evaluation journey for prospective clients. Responsibilities range from addressing setup and authentication challenges, clarifying security and privacy concerns, configuring integrations for mid-market and enterprise customers, to supporting data migrations and technical demonstrations. This fully remote role is open to candidates residing in Canada.

Key Responsibilities

• Collaborate with sales Account Executives to guide prospects technically throughout their evaluation phase, serving as their trusted advisor.
• Diagnose and resolve onboarding issues like application setup, downloads, and authentication to ensure smooth trial initiations.
• Respond to inquiries regarding security standards and data privacy, confidently discussing certifications such as SOC 2 and HIPAA with legal and IT stakeholders.
• Implement and adjust software integrations tailored to mid-sized and enterprise user environments.
• Facilitate large-scale document and data migrations for customers and prospects.
• Provide immediate troubleshooting and bug fixes during trial periods, coordinating with Engineering teams when necessary to guarantee resolution.
• Lead technical demos and proofs of concept that align with the distinct requirements of prospective clients.
• Work closely with IT departments to complete RFPs and security questionnaires integral to the sales process.
• Generate and update comprehensive technical content and user documentation to enhance customer success.
• Become an expert on the Spellbook platform and maintain awareness of competitor solutions.
• Participate in various initiatives supporting sales growth, including event attendance and internal training sessions, as directed by management.

Candidate Qualifications

• Minimum of two years in solution engineering, sales engineering, technical support, or related customer-facing technical roles, preferably within SaaS or B2B sectors.
• In-depth knowledge of security and data privacy frameworks (including SOC 2, HIPAA, GDPR, PIPEDA) and capability to communicate their advantages confidently.
• Experience troubleshooting authentication protocols such as SSO and SAML, along with deployment and user setup issues.
• Hands-on experience integrating and configuring software for mid-market and enterprise clients.
• Background in managing large-scale document and data migration projects.
• Strong communication skills, able to explain technical details and business value clearly to both technical and non-technical audiences, including lawyers and IT professionals.
• Ability to assess customer challenges and propose effective technical solutions.
• Self-motivated, proactive, and capable of thriving in fast-moving and flexible environments.
• Excellent teamwork and communication skills within a distributed team structure.
• Proficient using CRM and customer interaction tools like HubSpot or equivalents.
• Legal authorization to work within Canada.

Preferred Qualifications

• Experience adapting and succeeding in startup companies.
• Familiarity with the legal technology sector and its unique dynamics.
• Background in scaling fast-growing technology firms and navigating rapid industry changes.
• Skilled in delivering technical presentations and product demonstrations to diverse stakeholders.
• Knowledge of deploying or managing Microsoft 365 and Word add-in environments.
• Comfortable responsibly leveraging AI tools for tasks such as research, drafting, or data analysis.

Why Work at Spellbook?

• Enjoy autonomy and accountability within a flexible working environment that values results over processes.
• Access comprehensive group benefits with an added $1,000 allocated to mental health resources for you and family.
• Benefit from paid time off including company-wide holiday closures and generous leave policies.
• Receive perks such as monthly paid meals, annual wellness allowances, and parental leave top-ups.
• Gain a stake in the company’s success through competitive stock option packages as a vital early team member.

Commitment to Inclusive Hiring

Spellbook strives to provide an inclusive, supportive hiring experience and accommodates any candidate needs during the recruitment process. Adhering strictly to equal opportunity laws, the company prohibits discrimination based on any protected characteristic and fosters a respectful and inclusive workplace climate free from harassment and retaliation.

Responsible Use of AI in Recruitment

Artificial intelligence supports routine recruitment tasks at Spellbook—such as drafting materials, scheduling, and note-taking—while all hiring decisions remain solely with human team members. The company upholds principles of fairness, transparency, and accountability in its hiring practices, regularly reviewing processes to minimize bias and comply with applicable regulations.

Compensation Information

The total compensation for this role ranges between 148,000 and 185,000 Canadian dollars annually, encompassing base salary plus potential commissions and equity. Final salary offers are based on experience, skills, role scope, and level, and additional benefits include health, wellness, and other company-supported programs.