Solutions Engineer

About Bynder

Bynder is a premier provider of cloud-based digital asset management (DAM) solutions integrated with AI to empower brands to deliver outstanding content experiences that boost business outcomes. Trusted by major brands like Spotify, Campari, and Lacoste, Bynder offers a centralized platform enabling brand governance and streamlined creative workflows. The company is at the forefront of transforming content management through AI-driven automation and intelligent asset orchestration.

Role Overview

As a Solutions Engineer with Bynder's expanding APAC team based in Melbourne, you will collaborate closely with Sales to introduce Bynder's capabilities, supporting enterprises in enhancing their marketing and creative initiatives to generate measurable results. This opportunity involves significant autonomy, influencing the growth trajectory of Bynder’s regional presence while working cross-functionally with global teams in Sales, Product Management, Customer Success, and Marketing.

Key Responsibilities

• Collaborate strategically with Account Executives to navigate complex sales territories and multi-quarter cycles, contributing beyond demos to shaping successful deal outcomes.
• Develop expert knowledge of Bynder’s products, company vision, and value propositions, while monitoring developments in DAM, marketing technology, and AI trends to inform customer engagements and internal strategy.
• Lead all technical components of proposals, presentations, and tender processes.
• Analyze customer needs and environments to design innovative, AI-enhanced solutions that drive efficiency and business impact.
• Communicate complex technical concepts clearly and quantify business value for diverse stakeholders, from technical specialists to executives.
• Deliver tailored demonstrations, manage trials, and proofs of concept, adjusting approaches dynamically based on changing customer requirements and audiences.
• Define project scopes and create Statements of Work that align with onboarding goals and customer expectations.
• Timely respond to advanced inquiries including product questions, RFPs, and security assessments.
• Act as a conduit between customers and Product teams by relaying customer feedback to influence product development, especially AI features.
• Work alongside Onboarding and Customer Success teams to ensure smooth transitions and clear expectation management.
• Establish trust with prospects and customers, guiding their digital transformation journeys through consultative relationships.
• Create scalable resources such as recorded demos and reference documentation to extend impact across the region beyond live engagements.

Basic Requirements

• Bachelor’s degree in business, commercial, or a technical discipline, or equivalent professional experience.
• Over 3 years’ background in sales engineering, solution consulting, or related customer-facing roles within enterprise SaaS companies.
• Self-motivated and capable of working independently in remote or less-supported regional settings, demonstrating sound judgment.
• Adaptable to rapidly evolving products, priorities, and ambiguity common in startup or scaling operations.
• Strong blend of business insight and technical expertise focused on creating measurable business impact and long-term account value.
• Experienced in solution selling methodologies like the Challenger Sale or similar frameworks.
• Excellent communication skills, confident in presenting to large groups including C-suite executives with a strategic outlook.
• Proven ability to build relationships at multiple levels within organizations.
• Team-oriented and comfortable engaging in a dynamic, high-growth sales environment.
• Solid understanding of SaaS platforms, cloud infrastructure, APIs, and an informed perspective on AI’s transformative effects in technology.
• Continually curious about emerging technologies, particularly in AI, actively exploring innovative applications.

Preferred Qualifications

• Experience selling SaaS cloud solutions, especially those powered by AI.
• Familiarity with marketing, brand, media, or content management technologies such as CMS, PIM, or DXP and their AI-enabled evolutions.
• Previous engagement with marketing, brand, and creative professionals, understanding their challenges and how technology can assist.
• Contributed thought leadership or commentary on digital asset management, marketing technology, or AI topics.
• Experience in startup or regional build roles contributing to new market or office establishment.

Why Join Bynder?

Bynder fosters a culture of innovation, creative freedom, and fun. Employees enjoy benefits such as unlimited vacation, referral bonuses, competitive pay, and opportunities for career advancement in a rapidly scaling technology environment.

Additional Information

Bynder is committed to diversity, equity, and inclusion, creating a workplace where all employees feel valued and respected regardless of background or identity. The company focuses on continuous improvement through education, listening, and action.