- Experience
- 3+ yrs
- Salary
- GBP 125,000 – GBP 180,000 / year
- Openings
- 1
- Posted
- 2 weeks ago
- Work mode
- In office
- Resume
- Required to apply
Where you'll work
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Job description
About Decagon
Decagon is a top conversational AI platform enabling brands to offer concierge-level customer experiences. Our technology powers AI agents for renowned enterprises such as Avis Budget Group, Block’s Cash App and Square, Chime, Oura Health, and Hunter Douglas across multiple communication channels like voice, chat, email, and SMS.
We aim to transform customer engagement from routine support tickets and hold music into faster resolutions, meaningful interactions, and stronger relationships. Backed by leading investors including a16z, Accel, Bain Capital Ventures, Coatue, and Index Ventures, we embrace a culture committed to excellence and rapid progress. Our core values are: Just Get It Done, Invent What Customers Want, Winner’s Mindset, and The Polymath Principle.
The Team
The Agent Engineering team delivers critical AI agents that affect millions of users and propel Decagon’s growth. You will expand our industry-leading AI agent platform by collaborating directly with clients to create scalable, innovative solutions. Our goal is to provide exceptional support experiences—AI agents complementing human agents to efficiently resolve user issues.
The Role
As a member of the Agent Engineering team, you will independently manage the full lifecycle of best-in-class AI agent software, from initial development to continuous enhancement. Working closely with leaders across sectors like finance, healthcare, and hospitality, you will address user needs with dependable and user-friendly AI solutions. Engineers at Decagon have full ownership and are instrumental in shaping impactful technologies.
Responsibilities
- Architect and develop AI agents that surpass human agents in handling intricate customer interactions and enhancing customer loyalty
- Discover and analyze cross-client patterns to influence improvements in Decagon’s AI agent platform and research initiatives
- Test and evaluate cutting-edge text and voice models, integrating them at scale with enterprise-level customers
Requirements
- Minimum of 3 years of professional software engineering experience
- Strong skills in Python, Typescript, and asynchronous programming techniques
- Comfortable investigating system failures across complex technology stacks using diverse tools
Preferred Qualifications
- Experience working with multi-modal AI models is advantageous
Benefits
- Comprehensive medical, dental, and vision insurance for employees and dependents
- Generous paid time off including 25 days of annual leave, 8 UK public holidays, plus a company-wide holiday break
- Life Insurance and Disability coverage
- Retirement plans such as pension schemes
- Parental leave and fertility/family-building benefits through Carrot
- Monthly wellness and lifestyle stipend
- Daily lunches, dinners, and snacks provided onsite
- Flexible vacation policy aligned with local regulations
Compensation
Salary ranges from £125,000 to £180,000 per year, along with equity offers.
Additional Information
This role is based onsite in the London area, UK. Benefits and compensation particulars may vary by location and are subject to change under applicable policies and plans.