Enterprise Solutions Engineer

About Decagon

Decagon is a leading platform specializing in conversational AI aimed at enhancing brand-customer interactions through a concierge experience. Our technology supports top-tier enterprises like Avis Budget Group, Block's Cash App and Square, Chime, Oura Health, and Hunter Douglas by deploying AI agents that facilitate personalized interactions across multiple communication channels including voice, chat, email, and SMS.

Our mission is to transform customer support into faster problem resolution, more meaningful conversations, and stronger relationships. We operate as an in-office company driven by principles such as excellence, speed, and innovation, guided by our core values: Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle.

Role Overview

We are seeking a Solutions Engineer to be a pivotal technical hire who will impact the future of AI-driven enterprise solutions. This position combines the responsibilities of pre-sales engineering, strategic product involvement, and enterprise architecture. The engineer will act as a technical consultant to enterprise clients, focusing on delivering value and integrating our AI-native platform into sophisticated customer environments.

Key Responsibilities

• Collaborate closely with Account Executives to identify and qualify beneficial solutions providing significant ROI to customers.
• Design and architect generative AI user experiences tailored for client end-users.
• Create customized demonstrations on the Decagon platform that align with specific customer needs and highlight value.
• Effectively convey complex technical information to a variety of stakeholders including C-level executives, business users, and engineers.
• Exemplify strong interpersonal and collaborative skills within cross-functional teams.
• Maintain a sound functional knowledge of Go-To-Market (GTM) systems and workflows.

Preferred Qualifications

• Experience of 4 to 6 years in customer-facing sales engineering or pre-sales roles.
• Bonus for having over 2 years of sales engineering experience in AI-related fields.
• Background in fast-paced startup environments is advantageous.

Employee Benefits

• Comprehensive medical, dental, and vision insurance coverage including family members.
• Life and disability insurance plans.
• Retirement savings plan options such as 401K or pension schemes.
• Parental leave benefits.
• Fertility and family planning assistance provided via Carrot.
• Monthly wellness stipend to support lifestyle and work-life balance.
• Daily provision of lunches and snacks onsite to sustain productivity.
• Flexible vacation policy permitting employees to take necessary leave, aligned with local laws (25 days statutory leave in the UK).

Note: Benefits may vary by location and are subject to change in accordance with company policies and applicable legal requirements.