Soft Services Specialist

About Jasara Program Management Company

Jasara PMC is a premier joint venture combining expertise from the Public Investment Fund (PIF), Jacobs, and Saudi Aramco. It is dedicated to delivering exceptional program management services to support the ambitious Saudi Vision 2030, focusing heavily on giga-projects and large-scale infrastructure throughout Saudi Arabia.

Key Responsibilities

• Oversee daily soft services operations including housekeeping, cleaning, waste management, landscaping, pest control, and visitor support within designated facilities and areas of Qiddiya.
• Ensure that service delivery aligns with defined quality standards and service level agreements.
• Conduct regular inspections to verify service quality and pinpoint areas needing enhancement.
• Maintain strict cleanliness, hygiene, and facility appearance standards adhering to safety regulations.
• Collaborate with contractors and service providers to ensure their contractual obligations are met, addressing any service shortcomings promptly.
• Monitor contractor performance continuously and facilitate corrective measures as necessary.
• Verify completion of all work orders and service requests thoroughly.
• Guarantee compliance with health, safety, environmental, and quality policies, actively identifying risks and incidents for swift reporting.
• Assist with emergency responses related to soft service activities.
• Handle customer, tenant, and stakeholder communications professionally, ensuring complaints are resolved effectively.
• Generate and maintain detailed service records, inspection logs, and performance reports on daily, weekly, and monthly bases.
• Support financial oversight through budget tracking and efficient resource use.
• Contribute to operational guidelines and spearhead continuous improvement initiatives.

Requirements and Experience

• A proven track record of 7 to 10 years in facilities management, hospitality, property management, or similar fields involving soft services delivery.
• Preferably experienced in managing multiple service providers and contractors.
• Exposure to large-scale developments, mixed-use communities, entertainment complexes, or public venues is highly valued.