Soft Services Manager (Saudi National)

About the Role

Join Parsons Corporation as a Soft Services Manager responsible for managing the daily non-technical operations within a workforce accommodation village in Riyadh. This position demands leadership in contract governance, vendor performance, and resident welfare to maintain a clean, safe, and comfortable living environment for thousands of residents. You will manage and coordinate integrated facility management contractors while ensuring compliance with local and international worker welfare standards.

Key Responsibilities

• Manage contracts and monitor vendor performance to ensure all service level agreements (SLAs) and key performance indicators (KPIs) are met.
• Oversee daily operations of non-technical service lines such as mass catering, housekeeping, laundry, waste management, pest control, and landscaping.
• Control the soft services budget, review vendor invoices, and optimize resource allocation to avoid overspending.
• Lead operational readiness and phased handovers of new accommodation modules or blocks from construction to occupancy.
• Coordinate scalability of services like catering and sanitation across multiple vendors in response to resident population changes.
• Conduct regular inspections of living quarters, food preparation, and communal areas to ensure compliance with municipal and international welfare regulations.
• Collaborate with health, safety, and environment teams to coordinate medical clinic operations, emergency drills, and sanitary controls.
• Establish effective communication channels and resolve resident feedback regarding cleanliness, amenities, and complaints promptly.
• Manage community spaces such as prayer halls and sports zones, overseeing their maintenance and scheduling.
• Work alongside security teams to regulate access, crowd control, and ensure resident safety protocols.

Qualifications and Skills

• Bachelor’s degree in a relevant field is required.
• A minimum of 10 years’ experience in facilities management, with at least 3 years focused on managing large-scale workforce accommodations, remote camps, or densely populated residential settings.
• Certifications in food safety (e.g., HACCP, ServSafe) or professional facilities management credentials (e.g., BIFM, IWFM) are highly advantageous.
• Proven skills in conflict resolution, contractor management, and working effectively within culturally diverse teams.
• Saudi National applicants only.

Additional Information

Parsons Corporation is committed to equal employment opportunities regardless of race, color, religion, sex, national origin, age, disability, or genetic information. The company prioritizes employee well-being and encourages career growth with abundant opportunities.

Parsons cautions against fraudulent recruitment practices and urges applicants to report any suspicious activity.