Soft Services Executive

About the Role

As a Soft Services Executive based in Ludhiana, Punjab, you will oversee and ensure excellent housekeeping and facility maintenance at a mall property. Your role involves coordinating with vendors providing services including landscaping, pest control, housekeeping operations, facade cleaning, and the management of cleaning machinery and materials. Supporting the Team Manager or Property Manager, you will also contribute to project tasks and offer backup assistance as needed.

Responsibilities

• Conduct daily property inspections and collaborate with the housekeeping team to resolve any cleaning-related issues promptly.
• Maintain and prepare daily and monthly reports such as DMR (Daily Management Report) and MMR (Monthly Management Report), submitting them to the Property Manager and clients.
• Organize weekly vendor meetings to discuss and address ongoing operational concerns.
• Track and summarize monthly attendance records to aid in salary processing.
• Ensure customer queries are thoroughly investigated and resolved, escalating complex issues to supervisors as necessary.
• Guide, train, and develop vendor staff to maintain high service standards.
• Support improvements in operational procedures to promote cost-efficiency and effectiveness.
• Assist in drafting and updating standard policies and procedures documentation.
• Plan, schedule, inspect, and assign tasks to subordinate supervisors or teams.
• Manage landscaping and gardening upkeep activities.
• Regularly instruct all staff about their roles, designated work areas, and any special directions.
• Create and implement checklists according to prescribed formats and frequencies.
• Ensure housekeeping team members maintain professional grooming standards.
• Monitor cleaning quality to protect the longevity of surfaces and facilities.
• Maintain janitor closets and storage spaces in an orderly condition.
• Gather feedback to assess customer needs and satisfaction levels comprehensively.

Reporting

You will report directly to the Operation Head or Soft Service Manager.

Candidate Profile

We seek candidates with a degree or diploma in hotel management, hospitality, or a related field, with a preference for those having 2-3 years of experience in a similar role. Excellent communication skills and a strong customer service orientation are essential. The role demands analytical thinking, meticulous attention to detail, and strong problem-solving abilities to uphold quality service standards and satisfy customer expectations.

Benefits

Joining this company offers an entrepreneurial and inclusive work environment that supports your personal and professional growth. The Total Rewards Program ensures competitive compensation and a comprehensive benefits package to help you achieve your ambitions.