Site Manager

Role Overview

As a Site Manager, you will oversee all activities at the primary storage facility located at 646 Hewitson St., with responsibility for regular visits to the secondary location at 800 Marks St. Your leadership will ensure smooth operations, excellent customer care, strong sales growth, and a safe, clean, and secure facility environment.

Key Duties

• Lead and nurture your team by providing coaching, support, and guidance, enforcing adherence to company policies and procedures.
• Drive sales by promoting storage solutions, tracking leads, and maintaining a competitive edge in the market.
• Deliver exceptional customer service, resolving issues promptly and maintaining high service standards.
• Assist the Call Centre and occasionally support other sites with customer queries and sales efforts.
• Manage financial transactions, oversee account payments and follow up on overdue accounts, ensuring accurate record-keeping.
• Conduct daily facility inspections, coordinate maintenance activities, and track inventory to ensure operational efficiency.
• Prioritize safety by enforcing security measures, handling emergencies, and acting as the primary contact for after-hours incidents.
• Maintain organized reporting and record-keeping practices, monitoring key metrics and providing regular updates to Regional Management.

Candidate Profile

The ideal candidate is a proactive and results-oriented leader comfortable working independently. Prior experience in customer service, sales, and operational roles equips you to make sound decisions and maintain consistent site performance.

• Strong leadership and sales abilities to meet targets and motivate the team by example.
• Adaptability to changing priorities and eagerness to adopt new technologies for operational improvements.
• Excellent communication skills to keep your team informed and to engage effectively with customers and leaders.
• Customer-centric approach emphasizing outstanding service delivery.
• Detail-oriented and highly organized, attentive to policy compliance, safety, and security standards.

Required Qualifications

• Availability to work full-time during normal operating hours with occasional after-hours on-call requirements.
• Minimum of two years sales experience in retail, hospitality, or a similar sales-driven environment.
• Competence with various technical systems needed for site management and training purposes.
• Reliable transportation to commute regularly between the two sites.

Compensation and Benefits

• Base salary complemented by monthly, quarterly, and annual performance bonuses.
• Non-taxable reimbursement for travel expenses between facilities.
• Access to an employee benefits plan after 90 days of tenure.
• Participation in a Group RRSP plan with employer matching contributions up to 2.5% of earnings.
• Discounted personal storage use at your workplace facility.

About Apple Self Storage

Apple Self Storage is a Canadian, family-operated enterprise dedicated to simplifying and easing storage solutions across numerous nationwide locations. We emphasize employee development, offering career growth opportunities and fostering a workplace culture where long-term commitment is valued. Our approachable senior management team actively supports and invests in our staff's success.

We are also committed to philanthropy, supporting community organizations such as The Able Network, The Canadian Olympic Foundation, Rotary4Kids, and flood relief efforts in Southern New Brunswick.

Joining our team means becoming part of a forward-thinking company that genuinely values its people and continuously strives for improvement.