Shift Supervisor - Store #83271, Fredericton, NB, Canada

Overview

The Shift Supervisor at Starbucks assists the store manager by overseeing store operations during their shift. This role involves leading the team to deliver exceptional customer service, ensuring prompt service, high-quality beverages and food items, and maintaining a clean and welcoming store environment. This position upholds Starbucks' values and creates a positive atmosphere for both customers and partners.

Key Responsibilities

• Uphold Starbucks’ culture, integrity, and values through honest and knowledgeable actions.
• Maintain composure during busy or unusual situations to keep the store functioning smoothly and to set a positive example.
• Proactively observe store and customer needs to respond effectively.
• Communicate relevant information to the store manager for team coordination and maintaining the Third Place environment.
• Support new partner training by encouraging and coaching team members constructively.
• Provide feedback on partner performance to the store manager during the shift.
• Foster a positive team atmosphere by identifying changes in morale and sharing observations with management.
• Facilitate a learning environment by delivering clear, timely, and respectful coaching to partners to promote operational excellence.
• Deliver outstanding customer service by prioritizing customers and engaging with them personally.
• Identify and address customer needs promptly.
• Build strong relationships within the shift team by understanding motives and concerns.
• Carry out store operational tasks as scheduled, including opening and closing duties.
• Adhere to all Starbucks operational policies, including cash handling, safety, and security procedures, ensuring partner safety.
• Ensure compliance with cash register and cash management policies throughout the shift.
• Verify consistent delivery of high-quality beverages, food products, and whole bean coffee according to recipe and presentation standards.
• Follow health, safety, and sanitation protocols for all products.
• Recognize and celebrate individual and team successes using organizational tools and collaborate on creative recognition methods with management.
• Utilize operational resources and tools to achieve excellence during shifts.
• Maintain consistent and punctual attendance.

Experience and Skills Required

• Previous experience in customer service within retail or restaurant settings.
• Proven ability to lead and direct others effectively.
• Quick learner with adaptable skills.
• Strong verbal communication abilities.
• Familiarity with retail operations and environment.
• Excellent interpersonal skills and ability to work collaboratively in a team.

Equal Opportunity and Accommodations

Starbucks is an equal opportunity employer committed to diversity and inclusion. Individuals from diverse backgrounds including people of color, women, LGBTQIA+, veterans, and those with disabilities are encouraged to apply. Applicants with criminal history will be considered fairly following all applicable laws. Reasonable accommodations are available for applicants with disabilities and can be requested through the provided contact channels.