Services Senior Advisor – E&I Manager

About the Role

Join our dedicated Services team focused on delivering exceptional post-sales support and technical solutions globally. This role involves providing expert technical assistance, troubleshooting, repairs, and field service support to optimize equipment performance and customer operations throughout the product lifecycle.

Responsibilities

• Take charge of resolving diverse post-sales technical issues faced by customers, covering all complexity levels.
• Deliver Level 1 through Level 3 technical support, including troubleshooting and problem resolution.
• Communicate product strategies, technical roadmaps, risks, and recommendations to senior leadership within the company.
• Manage complex mid-term projects and develop strategies responsive to evolving business and client needs.
• Implement tailored customer solutions and align technical processes to meet specific client requirements.
• Maintain and nurture relationships with key business unit customers and stakeholders.
• Coordinate with various internal teams and client representatives to ensure timely and effective resolution.
• Promote continuous improvement and support operational excellence initiatives within the service function.
• Contribute actively to business planning and assist in developing annual operational plans.

Requirements

• Bachelor's degree from a recognized university or college.
• At least 5 additional years of experience in Technical Support roles.
• Demonstrated expertise in diagnosing and resolving complex technical issues.
• Proven track record in managing customer relationships and stakeholder interaction.
• Experience leading projects and driving process enhancements effectively.

Desired Skills and Characteristics

• Excellent verbal and written communication abilities.
• Strong interpersonal skills with leadership capabilities.
• Problem-solving and analytical aptitude.
• Capability to guide programs and projects successfully.
• Planning, documentation, marketing, and execution skills for program delivery.
• Well-developed project management proficiency.

Working Conditions and Benefits

Flexible work patterns are available, tailored to align with business and client needs. Our commitment to employee development, well-being, and leadership growth is central to our culture. We offer work-life balance policies, comprehensive private medical care, life insurance, disability programs, financial benefits, and additional voluntary benefits.

Company Overview

Baker Hughes is a global energy technology company operating in over 120 countries, dedicated to providing innovative, safe, clean, and efficient energy solutions. Our mission is to advance energy technology and inspire progress worldwide.

Equal Opportunity

Baker Hughes is an Equal Opportunity Employer. Employment decisions are made without discrimination based on race, color, religion, national origin, sex, sexual orientation, gender identity or expression, age, disability, veteran status, or any other legally protected characteristics.