- Experience
- 5+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 11 seconds ago
- Work mode
- In office
- Eligibility
- This role is exclusively open to Singapore citizens.
- Resume
- Required to apply
Where you'll work
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Job description
Overview
We are a global strategic partner of ServiceNow, committed to delivering best practices, methodologies, and tools for optimal ServiceNow implementations targeted at medium to large enterprises.
Role Summary
The Solutions Architect is integral to every implementation project, combining expertise as a business subject matter specialist and a technical design leader.
Key Responsibilities
- Lead ServiceNow solution implementation projects from start to finish.
- Design both technical and business components of end-to-end solutions during deployments.
- Perform design reviews and ensure data quality standards are met.
- Coordinate and communicate effectively with client teams throughout both sales and post-sales stages.
- Drive and contribute to Request for Proposals (RFPs) by delivering detailed technology solution content.
- Conduct audits of existing client ServiceNow implementations and propose enhancements.
Required Qualifications and Experience
- Minimum five years of experience working within IT or customer support environments.
- At least three years as a technical consultant or business analyst involved with ServiceNow implementation projects focused on Technology Workflows such as ITSM, ITOM, and ITAM.
- Possession of relevant ServiceNow certifications, including at least one Certified Implementation Specialist (CIS) certification.
- Strong comprehension of SQL, XML, and web technologies.
- Minimum of one year implementing and aligning business processes with ITIL best practices.
- Fluent in English.
- Willingness to travel within the ASEAN region.
- Singapore citizenship is mandatory.
Personal Attributes
- Excellent communication abilities with clear and articulate delivery.
- Focused on results with a customer-centered approach.
- Ability to instill confidence in clients through professionalism and self-assurance.
- Capable of handling multiple projects or accounts concurrently.
- Proven skills in influencing, consulting, and contributing to business growth.
- Positive mindset when approaching business or technical challenges.
- Self-motivated leader who can work effectively without direct supervision.
Company Commitment
Our company strongly values community and collaboration, offering flexible work arrangements to support wellness, productivity, and diverse individual work styles while fostering an inclusive environment where all employees can thrive.
Important Notice on Recruitment Fraud
Beware of fraudulent job offers made through fake websites or unsolicited emails claiming to represent our organization. We never request payments or purchases of equipment during recruitment, nor communicate job offers via social media. Applicants should remain vigilant against scams.