- Experience
- 7+ yrs
- Salary
- —
- Openings
- 1
- Posted
- 3 days ago
- Work mode
- In office
- Education
- Bachelor's degree
- Resume
- Required to apply
Where you'll work
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Job description
About the Role
This position requires a well-versed professional with a strong background in ServiceNow implementation across complex settings. The candidate will lead technical teams, oversee multiple projects, and possess deep knowledge of ServiceNow's platform architecture, including ITSM, ITOM, ITAM, and SPM modules. Certification in various ServiceNow areas and Agile methodologies, along with a foundational understanding of ITIL, is essential. The role demands hands-on experience with integrations, product ownership, and governance related to CMDB and operational excellence.
Primary Responsibilities
- Lead and manage technical teams while handling several projects simultaneously.
- Develop and manage product roadmaps, backlog, and release planning as a product owner.
- Implement platform standards and enforce security protocols ensuring data integrity and operational excellence in CMDB governance.
- Engage effectively with stakeholders at all levels including vendors, translating business requirements into scalable ServiceNow solutions.
- Support continuous operational improvements and service excellence initiatives.
- Maintain flexibility to provide support beyond regular office hours as needed.
- Undertake limited travel commitments estimated between 5% to 10%.
Required Qualifications and Skills
- Bachelor’s degree in computer science, information systems, or a related discipline.
- At least seven years’ experience implementing ServiceNow in intricate environments.
- Mandatory certifications: ServiceNow Certified System Administrator (CSA) and ITIL Foundation.
- Preferable certifications: CIS‑ITSM, Discovery, Service Mapping.
- Desirable: Cloud practitioner certification and Agile or Scrum certification.
- In-depth understanding of ServiceNow platform architecture and various modules.
- Demonstrated expertise with ServiceNow integrations to other systems.
- Strong skills in ServiceNow AI and automation features.
- Excellent communication, analytical thinking, and organizational abilities.
Minimum education
Bachelor's Degree