ServiceMax Consultant

About the Role

We are seeking an experienced ServiceMax Consultant with 3 to 5 years of expertise to design, execute, and enhance Field Service Management (FSM) solutions. This position acts as a crucial link between business goals and technical deployment. You will focus on configuring the ServiceMax platform to streamline field service workflows, boost technician productivity, and elevate customer experience.

Key Duties

• Translate complex business requirements into effective and scalable ServiceMax configurations.
• Develop and manage key ServiceMax components such as Service Force, Service Flow Manager (SFM), Preventive Maintenance (PM) plans, and Installed Base management.
• Optimize dispatch processes by configuring dispatch consoles, scheduling parameters, and mobile workflows using ServiceMax Go.
• Oversee data migration efforts and facilitate integration between ServiceMax, Salesforce CRM, and enterprise resource planning systems including SAP and Oracle.

Required Expertise and Qualifications

• Between 3 and 5 years of practical experience in implementing and configuring ServiceMax solutions.
• Solid foundational skills with the Salesforce platform encompassing workflows, validation rules, Flow Builder, and security frameworks.
• In-depth knowledge of field service operations including contract administration, warranty handling, and inventory management.
• Strong communication abilities, both spoken and written, to effectively coordinate with various stakeholders and remote teams.