Service Manager

Overview

Loadmate Industries Private Limited seeks an experienced Service Manager to lead site and service-related operations in Surat, Gujarat. This role requires a seasoned professional with over five years of service department experience and an engineering background in Mechanical or Electrical fields. The position is open to male candidates aged between 25 and 40 years, with one vacancy available.

Responsibilities

• Oversee all service and site operations ensuring smooth execution.
• Enhance customer satisfaction by delivering efficient and timely service.
• Drive revenue generation through the promotion and sale of service packages.
• Manage incoming service requests via calls and emails, guaranteeing prompt customer communication.
• Diagnose minor issues remotely or coordinate with team members to facilitate quick problem resolution.
• Schedule technician visits and confirm arrangements with clients.
• Define precise scopes of work before commencing service or supply activities.
• Optimize resource allocation to maximize operational efficiency.
• Reduce equipment downtime by recommending appropriate corrective measures.
• Perform root cause analysis for service challenges and provide feedback to relevant departments.
• Maintain comprehensive records of all service calls and documentation.
• Solicit customer feedback post-service delivery to gauge satisfaction levels.
• Ensure all service requests are conclusively resolved and closed.
• Mentor new team members through onboarding and training processes.
• Continuously monitor and enhance team performance metrics.

Requirements

• Engineering degree in Mechanical or Electrical disciplines.
• Minimum five years of experience in a service department.
• Proficient in managing service calls and customer interactions.
• Strong communication skills and adept at client handling.
• Competent in problem-solving and coordinating across teams.
• Experience in supervising field service teams and operational management.

Key Skills and Competencies

• Customer service and relationship management expertise.
• Leadership and team coordination capabilities.
• Issue diagnosis and root cause analysis proficiency.
• Operational management focusing on service execution and revenue growth.

Benefits and Work Environment

• Leadership role with significant responsibility in service operations.
• Chance to improve customer experience and service quality.
• Incentive- and performance-driven career growth.
• Engagement within a dynamic, professional workplace setting.