Service Manager

About the Role

Manawatu & TRC Toyota is seeking an experienced Service Manager for their Whanganui location. This role offers leadership over a skilled team consisting of technicians, apprentices, and service advisors at one of New Zealand's leading Toyota dealerships.

Key Responsibilities

• Organize and optimize daily workshop activities for maximum productivity and efficiency.
• Manage booking and job allocation systems effectively.
• Maintain clear and timely communication among front-line service advisors, customers, and technicians.
• Provide training and support to apprentices and technicians to facilitate their skill development and career growth.
• Foster collaborative interactions with Parts and Sales departments to promote a unified team environment.
• Ensure customers receive exceptional service experiences with every visit.
• Oversee budgets, profits, and key performance indicators (KPIs) of the Service department.
• Encourage motivation, positivity, and accountability within the team to achieve departmental goals.

Candidate Requirements

• Solid technical knowledge of automotive service and repair.
• Previous experience as a Senior Technician, Workshop Foreman, or Service Manager.
• Demonstrated leadership and effective people management skills.
• Strong commercial acumen with a focus on delivering results.
• Passion for coaching others and ensuring high-quality customer service.

Benefits and Opportunities

• Competitive pay structure with performance-based incentives.
• Leadership role in a well-established workshop with a loyal customer base.
• Support available from CEO, General Manager, Group Service Manager, and other seasoned Service Managers within the company.
• Career progression possibilities within an expanding organization.
• Association with Toyota, New Zealand’s leading automotive brand with a strong focus on growth and customer excellence.
• Be part of a culture that values people, performance, and teamwork.

Additional Information

• Full-time position based onsite in Whanganui, Manawatū-Whanganui region.
• Legal entitlement to live and work in New Zealand is mandatory.
• Application deadline: 10 October 2026.