Service Leader

About Chipotle and the Role

Chipotle Mexican Grill is dedicated to transforming the fast-food experience by serving responsibly sourced quality food with a mission to make better food accessible to all. The Service Leader position plays a vital role in delivering excellent customer service by ensuring safe, high-quality food preparation and service while maintaining a clean, well-equipped line. This role is physically active, requiring the leader to be on their feet during shifts and proactively assist with tasks as needed.

Key Responsibilities

• Uphold Chipotle's policies and procedures while ensuring delicious, high-quality food is served.
• Address and resolve any issues related to food quality promptly.
• Support food safety by enforcing proper hand washing, glove changes, monitoring time and temperature, managing shelf lives, and completing the Daily Food Safety Checklist.
• Handle customer incidents with professionalism to maintain positive experiences.
• Oversee crew breaks, shift changes, and meetings, and manage scheduling for line staff.
• Train and develop front-of-house crew members, including cross-training efforts.
• Assist with crew performance evaluations and mentoring future service leaders.
• Perform various administrative duties such as banking, cash handling, and paperwork management.
• Ensure office equipment functions correctly and maintain an adequate supply of office and operational materials.

Qualifications and Requirements

• Understanding and ability to communicate Chipotle's Food With Integrity philosophy.
• Experience and knowledge of cash handling policies and procedures.
• Familiarity with food safety standards and health department requirements.
• Comfort with office documentation and paperwork.
• Proficiency in reading, writing, understanding, and speaking the primary local language(s).
• Minimum education: high school diploma.
• Prior restaurant experience required.
• Availability to work at least four days weekly, including at least two weekend days (Friday, Saturday, and/or Sunday). Open availability means readiness for any eight-hour shift on those days.
• Minimum commitment of 32 working hours per week.

Benefits and Perks

• Tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Comprehensive medical, dental, and vision insurance options.
• Paid time off and holiday closures (dependent on location).
• Competitive pay ranging from $21.20 to $22.96 per hour, depending on experience and skills.
• Career advancement opportunities, with 80% of managers starting as crew members.

Additional Information

This posting is ongoing and may not indicate an immediate vacancy but supports hiring needs within the local region. Chipotle is an equal opportunity employer committed to inclusivity and accommodating applicants with disabilities. Requests for accommodations can be made during the hiring process by contacting the provided accommodation services.