Service Leader

About the Role

Chipotle Mexican Grill is redefining fast food by focusing on responsibility and quality. We are on a mission to make superior, responsibly sourced food accessible to everyone, all while supporting sustainable farming practices and food innovation. Join us as a Service Leader to help maintain outstanding customer experiences through quality food service and team leadership.

Key Responsibilities

• Ensure all served food is flavorful, fresh, and meets quality standards.
• Address and resolve any food quality concerns promptly.
• Uphold food safety protocols, including monitoring hand hygiene, glove changes, line temperatures, shelf lives, and completing the Daily Food Safety Checklist.
• Handle customer incidents professionally to guarantee positive experiences.
• Manage crew operations such as breaks, shift transitions, meetings, and scheduling.
• Develop and cross-train front-of-house crew members to enhance team skills.
• Assist in conducting performance evaluations of restaurant crew.
• Mentor and support the growth of future Service Leaders.
• Perform various office administrative tasks including banking, managing cash handling policies, and paperwork.
• Oversee office equipment maintenance and ensure all necessary supplies are stocked.

Qualifications and Requirements

• High school diploma is required.
• Prior restaurant experience is necessary.
• Understanding and commitment to Chipotle's Food With Integrity philosophy.
• Knowledge of cash handling procedures and food safety regulations.
• Ability to comprehend, read, write, and communicate effectively in the primary language(s) of the work location.
• Availability to work at least four days weekly, including two days among Friday, Saturday, or Sunday, with the flexibility to cover any eight-hour shifts.
• Minimum of 32 working hours per week.

Compensation and Benefits

• Competitive pay ranging between $20.50 and $22.08 per hour based on skill level and experience, compliant with local labor laws.
• Tuition support up to $5,250 annually.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance coverage.
• Paid time off and location-dependent holiday closures.
• Strong advancement potential, with 80% of managers having begun as Crew members.

Equal Opportunity and Accessibility

Chipotle is an equal opportunity employer dedicated to fair treatment for all employees regardless of race, ethnicity, gender identity, sexual orientation, age, disability, veteran status, or other protected characteristics. We foster inclusive workplace environments and provide accommodations for applicants with disabilities during the hiring process upon request.