Service Leader

About the Role

Chipotle Mexican Grill is dedicated to revolutionizing fast food by providing high-quality, responsibly sourced meals in an expedited manner. The company embraces a mission to improve food access and support transformative agricultural practices. The Service Leader plays a pivotal role in upholding this mission by ensuring excellent customer experiences through quality food preparation, service, and team support at the restaurant.

Key Responsibilities

• Adhere to and enforce Chipotle’s established policies and procedures.
• Guarantee the delivery of delicious and high-quality food to customers.
• Address and resolve any food quality concerns promptly.
• Ensure strict food safety compliance, including proper hand washing, glove changes, monitoring temperatures and secondary shelf lives, and completing the Daily Food Safety Checklist.
• Manage resolution of customer incidents to foster positive experiences.
• Oversee crew breaks, shift transitions, meetings, and line scheduling.
• Facilitate development and cross-training of front-of-house staff.
• Participate in conducting crew performance evaluations.
• Mentor and cultivate future leaders within the service team.
• Support administrative office tasks such as banking, cash management, and paperwork organization.
• Maintain the functionality of office equipment and manage supply inventories.

Qualifications and Requirements

• Strong understanding and ability to convey Chipotle’s "Food With Integrity" philosophy.
• Familiarity with cash handling procedures and policies.
• Knowledge of food safety standards and health regulations.
• Competency with office documentation and administrative tasks.
• Ability to communicate effectively in the primary language(s) used at the location.
• A minimum of a high school diploma.
• Previous experience working in a restaurant environment.
• Availability to work at least four days a week, including two days among Friday, Saturday, or Sunday, with the flexibility for any eight-hour shifts on those days.
• Capacity to work a minimum of 32 hours weekly.

Benefits and Perks

• Tuition assistance up to $5,250 annually.
• Complimentary meals during shifts.
• Medical, dental, and vision insurance coverage.
• Paid time off and holiday closures depending on location.
• Competitive pay range from $21.20 to $22.96 per hour based on skills and experience.
• Advancement opportunities, with 80% of managers having started as crew members.

Additional Information

This role requires standing and active engagement during work hours except for breaks; idle time should be used to identify and assist with needed tasks. Chipotle Mexican Grill is an Equal Opportunity Employer dedicated to fostering an inclusive workplace free from discrimination. Accommodations are available for applicants with disabilities upon request by contacting the designated email. The job posting is continuous and may correspond to current or future restaurant openings within the Victoria, British Columbia area.