Service Head

Job Overview

We are seeking a diligent and proactive Service Head or Coordinator responsible for managing all aspects of CCTV, surveillance, and technical service operations. This includes supervision of both On-Site and Off-Site service tasks to ensure seamless execution.

Key Responsibilities

• Organize and plan service activities while assigning and monitoring tasks among team members.
• Ensure timely closure of all service jobs in response to customer complaints and installation requests within agreed deadlines.
• Serve as the primary liaison linking customers, service engineers, and management for coordinated service delivery.
• Maintain a well-structured and accountable service workflow that upholds professionalism throughout operations.

Performance Metrics

• Service turnaround time (TAT)
• Management of pending jobs
• Customer satisfaction levels
• Engineer productivity rates
• First-time resolution success
• Quality of installations
• Complaint closure efficiency

Additional Details

The role demands ownership and control over the entire service process to elevate operational efficiency and customer experience in the CCTV and surveillance domain.