- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Eligibility
- Candidates must hold the legal right to work in Ireland.
- Resume
- Required to apply
Where you'll work
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Job description
Role Overview
We are seeking a Service Engineer for an urgent position based in Galway, focused on office technology and print solutions. This on-site role primarily involves servicing a major client location, with additional field work across the Galway region. Both less experienced and seasoned candidates with office machine and/or field service engineering backgrounds will be considered.
Key Responsibilities
- Deliver on-site technical assistance including installation, maintenance, and repair of copiers and other office equipment.
- Perform electro-mechanical troubleshooting and IT-related problem solving, showing initiative to independently resolve field issues.
- Manage toner supplies and parts inventory at client sites, ensuring timely replenishment.
- Regularly collect machine meter readings as part of routine service.
- Maintain communication with clients and collaborate with the Service and Account Managers to ensure smooth operation of accounts.
- Provide consistent service that positions the company as the preferred supplier.
- Spot opportunities to enhance customers' digital imaging solutions and relay sales leads to the internal sales team.
- Report any client complaints or issues promptly to management.
- Manage time effectively to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs).
- Adhere strictly to company and client Health and Safety regulations at all times.
- Continuously update technical skills and knowledge to maintain high service standards.
Candidate Profile
- Experience in servicing office equipment or field service engineering, with technical proficiency in electro-mechanical and IT troubleshooting.
- Customer-focused attitude, treating each site visit as an opportunity to strengthen client relationships.
- Ability to work autonomously and make independent decisions in the field.
- Valid full driving license as a company van will be provided for travel within the region.
Company Culture and Values
This organisation prioritises exceptional customer service, integrity, continuous enhancement, and true teamwork. The service team takes pride in nurturing enduring client relationships, not merely performing repairs.
Additional Information
The role includes a company vehicle and salary is negotiable depending on experience. Candidates must have the legal right to work in Ireland. Applications are confidential and handled by a recruitment agency committed to equality and data privacy.