Service Development Specialist

About the Role

We are looking for a strategic and commercially astute Service Development Specialist to spearhead the identification and enhancement of our service offerings. This full-time position, based in Abu Dhabi, United Arab Emirates, involves close collaboration with various business units to foster service innovation, delivering value to customers while driving sustainable business growth.

Key Duties

• Create and execute service development plans aligned with overall business goals and market trends.
• Spot new service opportunities through comprehensive market research, customer insight analysis, competitor benchmarking, and trend evaluation.
• Assess customer requirements, challenges, and feedback to refine and enhance service quality.
• Formulate innovative service models, packages, and value propositions tailored to market demand.
• Examine current service offerings to boost quality, operational efficiency, customer satisfaction, and profitability.
• Conduct feasibility studies, build business cases, perform market analyses, and do commercial assessments for prospective services.
• Collaborate with cross-disciplinary teams to design, pilot, roll out, and refine service solutions.
• Develop service frameworks encompassing operating models, pricing, processes, and performance indicators.
• Define and track key performance metrics including service KPIs, revenue goals, and customer satisfaction scores.
• Support launch strategy, marketing campaigns, and sales enablement efforts for new services.
• Partner with Sales and Marketing to craft compelling service positioning, proposals, and client communications.
• Work closely with Operations and Technology teams to ensure scalable and efficient service delivery.
• Continuously gather and analyze customer feedback to drive ongoing service improvements.
• Identify opportunities for automating services, enhancing digital capabilities, and optimizing processes.
• Monitor financial and adoption metrics like profitability, customer retention, and market acceptance.
• Prepare reports, strategic recommendations, and detailed service development plans for management.
• Coordinate timelines, stakeholders, and implementation tasks for service projects.
• Stay updated on emerging technologies, industry developments, and competitive dynamics.

Candidate Profile

• Demonstrated experience in service development, business or product management, consulting, or customer experience roles.
• In-depth knowledge of service design, development, and strategies for driving business growth.
• Proven track record in launching, managing, or enhancing service offerings.
• Strong analytical capabilities in market research and commercial evaluations.
• Expertise in customer experience and crafting compelling value propositions.
• Excellent strategic thinking, problem-solving, and project management skills.
• Outstanding communication, presentation, negotiation, and stakeholder collaboration abilities.
• Experience engaging with teams across Sales, Marketing, Operations, Product, Technology, and executive leadership.
• Familiarity with CRM, ERP, analytics, BI, or service management systems is beneficial.
• Advanced proficiency in Microsoft Excel and PowerPoint; knowledge of data visualization tools preferred.
• Capability to translate market insights into actionable service innovations.
• Strong organizational aptitude for managing multiple initiatives simultaneously.
• Bachelor's degree in Business Administration, Marketing, Management, Service Management, Economics, or related field preferred.
• Additional qualifications such as MBA or certifications in product management, service design, or business development are advantages.

Benefits and Career Growth

• Chance to create innovative service solutions that directly impact business expansion.
• Exposure to service strategy, customer-centric programs, digital transformation, and commercial innovation.
• Opportunity to collaborate across functions and influence novel service developments.
• Career advancement prospects into senior roles such as Service Manager or Head of Service Development.
• A collaborative, customer-focused, and innovation-driven workplace culture.
• Access to training, mentorship, and opportunities for professional growth.
• Competitive salary, performance rewards, and a comprehensive benefits package.