Service Desk Analyst

Role Overview

We are seeking an enthusiastic individual passionate about technology and delivering excellent customer service to join an internal Service Desk team supporting a central Government agency. This is a temporary contract for 6 to 12 months, with opportunity for extension, based in central Wellington. The role involves being the primary contact for troubleshooting and resolving first-level IT issues while assisting internal staff with hardware and software problems.

Key Responsibilities

• Deliver excellent customer service as the first point of contact for IT support
• Troubleshoot and resolve a range of Level One technical issues
• Provision end-user devices and equipment
• Resolve requests and incidents on first contact where possible
• Assist walk-in internal staff with hardware and software support

Candidate Profile

• A genuine interest in technology and IT support
• Strong interpersonal skills with excellent written and verbal communication
• Customer-focused attitude demonstrated through previous experience or aptitude
• Experience or study in IT or related fields preferred

Requirements

• Long-term work rights in New Zealand are essential
• Relevant qualifications such as Business Computing, Diploma in Information and Communications Technology, or National Diploma in Computing Support, or equivalent experience
• Immediate availability to start

Additional Information

• Temporary contract expected to last between 6-12 months with potential for extension
• Hourly pay of $28 plus an 8% holiday pay allowance
• Based onsite at a central location in Wellington
• Equal opportunity employer supporting diversity