Service Delivery Representative

Job Overview

As a Service Delivery Representative, you will engage proactively with clients regarding specific assignments to ensure exceptional service quality at every interaction point. You will assist in production planning, manage daily service solutions for particular projects, and communicate job progress internally among team members to maintain smooth handovers between shifts. Monitoring job status closely, you will use internal systems like turn notes for timely follow-up to meet or surpass client expectations.

Responsibilities

• Engage directly with clients on designated jobs to uphold top-tier service standards.
• Support production scheduling and planning activities.
• Identify, manage, and deliver day-to-day service solutions for assigned tasks.
• Update internal deal teams on the status of jobs ensuring uninterrupted transition across shifts.
• Track job progression and follow up through internal tools to ensure client satisfaction.
• Serve as an informed resource regarding current regulatory updates, available products, service solutions, client market trends, and internal company capabilities.
• Maintain ongoing relationships with clients to guarantee satisfaction, punctual delivery, and flawless performance, including zero defects on filings and printings.
• Execute additional duties as assigned by the organization.

Qualifications

• Diploma or higher educational qualification required.
• Fluency in English is mandatory.
• Client-facing experience of 1–2 years is advantageous.
• Ability to communicate effectively and professionally with various client groups.
• Knowledge of print and bind processes as well as regulatory documents is a plus.
• Proficiency in Microsoft Office applications.
• Strong verbal and written communication skills.
• Analytical aptitude to support sound decision-making.
• Highly organized with ability to work autonomously.
• Willingness and flexibility to work rotating shifts including overnight hours; shift and overtime allowances will be provided.