Service Coordinator
Riyadh, Riyadh Province, Saudi Arabia · Full Time
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- Experience
- Any
- Salary
- —
- Openings
- 1
- Posted
- 1 week ago
- Work mode
- In office
- Education
- Diploma or Bachelor’s degree in business, engineering or related field
- Resume
- Required to apply
Where you'll work
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Job description
About the Company
Smiths Detection is a worldwide leader in threat detection and screening technologies, dedicated to enhancing global safety every minute. With over 70 years of experience, the company provides cutting-edge solutions to safeguard against explosives, prohibited weapons, contraband, toxic chemicals, and narcotics. Operating internationally, Smiths Detection supports security across transportation, government, and critical infrastructure sectors. The company upholds integrity in recruiting and does not require any fees for application processes.
Role Overview
The Service Coordinator position, located full-time on-site in Riyadh, Saudi Arabia, involves organizing and managing service operations for Smiths Detection clients. Responsibilities include scheduling maintenance visits, repairs, and inspections, monitoring service requests, and ensuring prompt resolutions. The role requires close coordination with customers, technicians, and internal teams to clarify needs, confirm appointments, and communicate accurate updates.
Key Duties
- Maintain detailed service records and prepare routine reports.
- Manage logistics and parts related to service activities.
- Ensure compliance with company policies and safety standards during operations.
- Facilitate proactive communication to enhance customer satisfaction.
Qualifications and Skills
- Proficient in service coordination including scheduling and follow-up management.
- Strong interpersonal and communication skills to work effectively with diverse stakeholders.
- Basic operational management skills for planning and efficient resource utilization.
- Customer service expertise focusing on responsiveness and problem resolution.
- Experience in technical or field service, or equipment support is advantageous.
- Ability to work on-site in Riyadh within a multicultural team environment.
- Excellent organizational abilities and detail orientation.
- Competent in using standard office software and service management systems.
- Diploma or bachelor’s degree in business, engineering, or related fields preferred.
Minimum education
Diploma / ITI / Vocational